Sr Software Engineer, Network Services

Job Description

Location: Work from Home - Pennsylvania
Division: Software Engineering
Supervisory Organization: International Ticketing
Line Manager: Sr Manager – Network Servies
Contract Terms: Permanent/Full Time
THE TEAM
The Network Reliability Engineering (NRE) team is a newly established group within our global network team, focused on bringing a software-first approach to network engineering and operations. Our mission is to eliminate manual effort, improve reliability, and enable agility through automation.
As a software engineering team, NRE partners closely with the core network team to identify operational challenges and build automation solutions that scale. We also collaborate with other software engineering teams within the infrastructure group to deliver end-to-end tooling and services.
The team plays a critical role in evolving the way networks are managed-leveraging automation frameworks, observability tools, and SRE best practices to support a resilient and secure global infrastructure.
THE JOB
In this role, you'll design and build automation systems and tools that reduce manual network operations, streamline workflows, and improve the reliability of our global infrastructure.
Your work will span a broad range of automation efforts-including (but not limited to) provisioning network hardware, implementing new configurations, enforcing access policies across our data centers and AWS environments, and developing observability and monitoring systems.
You'll collaborate closely with the Core Networking team, who design and architect the network, and with infrastructure software engineering teams, who provide the APIs and services your tools will integrate with. Together, you'll deliver scalable, resilient automation aligned with architectural and security standards.
This is a high-impact opportunity to apply software engineering best practices to networking challenges. We embrace an ''automate everything'' mindset-giving you space to innovate beyond traditional boundaries and build systems that are scalable, reliable, and built to last.
WHAT YOU WILL BE DOING
This is an exciting time to come on board with Ticketmaster, as we focus on efforts towards modernization and operability, expanding capacity, and enhancing our service offerings in a number of ways. The role will be primarily project based with operational support to the developed platforms.
• Designing and building internal tools and automation systems to streamline network workloads.
• Automating the provisioning and configuration of network devices and services.
• Implementing systems to enforce network access policies across global data centers and AWS environments.
• Supporting systems the team have developed.
• Developing observability and monitoring tools to track network health, performance, and reliability.
• Collaborating closely with the core networking team to translate architecture and design into scalable automation.
• Integrating with internal APIs and systems built by other infrastructure engineering teams.
• Writing Infrastructure-as-Code (e.g., Terraform) to manage cloud and on-prem network infrastructure.
• Applying SRE best practices to improve availability, scalability, and operational efficiency.
• Maintaining high standards for code quality, testing, and documentation in automation projects.
• Participating in incident response and troubleshooting efforts, using data-driven analysis to drive improvements.
• Identifying opportunities to reduce operational toil and proactively proposing automation solutions.
• Contributing to a culture of continuous improvement, knowledge sharing, and strong team collaboration.
Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology
• Support PCI / security compliance requirements (upgrades, defect management, etc)
• Participate in on-call and potentially some after-hours support as required
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 5+ years in roles such as Software Engineering,Network Automation, Network Reliability or SRE/DevOps with a strong track record of delivering automation for mission-critical infrastructure.
• Proficient in Python (required), with experience in Go or Rust preferred. Comfortable building tools, scripts, and services that interface with network devices and APIs.
• Hands-on experience with CI/CD tools (e.g., GitLab CI) for automating build, test, and deployment pipelines, especially for infrastructure changes.
• Strong with Ansible (playbooks, roles, modules).
• Experience with open source network tooling such as Nautobot, NetBox, NAPALM, Netmiko
• Experience using Docker and Kubernetes to build and manage network tools and services in a cloud-native environment.
• Deep experience with Terraform (required) and/or Pulumi for provisioning infrastructure declaratively and integrating it into workflows.
• Understanding of networking concepts and hardware.
• Experience with tools like Solarwinds, Prometheus, Grafana for tracking metrics, logs, and building dashboards/alerts.
Strong security mindset-experience managing secrets and automating secure network configurations.
• Familiarity with managing and querying relational and/or NoSQL databases, especially in the context of infrastructure tools and telemetry data.
• Interest or experience in applying AI to network operations or automation use cases is a strong plus.
• Comfortable working in Agile environments and contributing as part of a fully remote team.
YOU (BEHAVIOURAL SKILLS)
• Capable and comfortable working on highly strategic, complex, and high-risk undertakings
• Autonomous and proactive
Passionate and self-starting, focused on iterative delivery and data-driven decision-making.
• Problem-Solving: Exceptional ability to analyze complex issues, synthesize problem statements, and propose valuable problems to solve.
• Communication: Excellent written and verbal communication skills, capable of facilitating cross-team collaboration.
Comfortable with working in cross functional and multidisciplinary teams
Excited about taking on challenging technical problems and devising creative solutions
• Deeply concerned with the security and compliance implications of your services and solutions
BENEFITS & PERKS
Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 mi

[more...]

Jobcode: Reference SBJ-12okkv-216-73-216-34-42 in your application.