Product Manager

Job Description

SR. PRODUCT MANAGER- CORE TICKETING (HOST)

Location: Scottsdale, flexible for other domestic or remote locations with travel (<15%)

Division: Enterprise Products & Services

Line Manager: VP of Product, Core Ticketing

Contract Terms: Full-Time

THE TEAM

Ticketmaster's Core Ticketing Product team is committed to delivering an industry-leading experience for fans and for B2B clients & their integration partners. Core Ticketing products are at the center of Ticketmaster's global operations - powering ticketing sales and event entry around the world to support both Enterprise (client-facing) and Marketplace (fan-facing) businesses. The team designs and delivers shared components, services, and user experiences that underpin the tooling used by our own fan-facing channels, and a large variety of clients from venues and promoters to sports teams and touring artists.

THE JOB

We are seeking an experienced, entrepreneurial Sr Product Manager to partner globally across the company to deliver opportunities that drive client and internal business value through our ticketing products. This product lead will design, prioritize, and articulate new product features that enable Ticketmaster's strategic priorities and ensure we continue to deliver industry leading capabilities to sports, arts, and college/university box office clients. Through a comprehensive and strategic approach to the product's experience design, functional components, and service offerings, you will be driving the day-to-day priorities and intent for our Host (TMWin) ticketing product, and enable Ticketmaster's enterprise operations and sales to continue to lead the industry.

WHAT YOU WILL BE DOING
• Drive product roadmap working with other product managers, designers, engineering, and operational teams to execute strategies and resolve prioritization conflicts
• Gather intent to satisfy worldwide markets, fans and stakeholders
• Compose and present feature intent narratives for engineering staff, driven by business context & value, with input from internal stakeholders and at times external clients
• Work day-to-day with engineering and design to keep a complex set of priorities & commitments on track, and to ship stable, scalable products with a focus on quality
• Regularly communicate feature demonstrations, product roadmap, and status of key initiatives to internal stakeholders & executives and external partners & clients
• Contribute perspective to our global Core Ticketing product strategy, partnering with internal and external stakeholders to identify areas of innovation to drive client value
• Adopt and contribute to Product Management best practices within the team
• Understand and discuss technical concepts, and propose new product ideas with non-technical and technical employees

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 5-7 years in a fast-paced technology company with experience in Product Management
• Experience within ticketing, live events, event management, or related industries a plus
• Experience working directly with engineering and design, utilizing agile frameworks (scrum, Kanban, SAFe)
• Ability to dissect data sets and garner meaningful insights
• Experience improving user experiences and advocating for change
• Prior experience working with geographically distributed teams is highly desired
• Some hands-on experience with basic programming languages, including direct experience working with the Host (TMWin) command line

YOU (BEHAVIOURAL SKILLS)
• Top-notch written and verbal communication skills to interact with our internal team, and the broader Ticketmaster organization
• Ability to prioritize among competing opportunities, balance internal client needs with business priorities, and articulate the rationale behind decisions
• Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly
• Ability to think holistically and connect the dots between enterprise level tools and end user experiences
• Proven ability to manage multiple projects involving internal and external clients
• Self-starter, comfortable leading change and getting things done with limited supervisory input
• Able to establish and develop relationships and partnerships with internal and external team members
• Detail-oriented, critical thinker

COVID-19: Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-gqm3oz-3-141-198-146-42 in your application.