Sr Manager, Public Cloud

Job Description

JOB TITLE: Sr. Manager, Public Cloud
Location: Remote, US
Division: TechOps
Line Manager: Sr. Director, Managed Infrastructure
Contract Terms: Permanent
THE TEAM
The Public Cloud team manages Ticketmaster's global AWS and GCP infrastructure, delivering reliable, secure, and cost-effective cloud services through automation and platform engineering.
Core Focus Areas:
• Platform & Governance: Landing zones, multi-account management, IAM standards, and compliance (PCI-DSS, SOC 2)
• Developer Experience: IaC tooling (Terraform), GitOps workflows, reusable modules, and service catalogs
• Operations & Reliability: Cloud-native observability, incident response, and AWS Well-Architected Framework implementation
• FinOps & Optimization: Cost allocation, optimization, forecasting, and partnership with enterprise teams
THE JOB
Lead a team of 5-8 Cloud Engineers to shape Ticketmaster's cloud platform capabilities. You'll develop multi-quarter roadmaps aligned with organizational strategy, drive technical excellence, and partner with enterprise architecture, security, and development teams. Reports to Sr. Director, Managed Infrastructure.
WHAT YOU WILL BE DOING
Leadership & People Management:
• Lead, develop, and grow a team of 5-8 cloud engineers and architects across multiple time zones
• Mentor engineers through regular 1:1s, performance reviews, and career development
• Identify and remove organizational barriers to collaboration; foster a culture of trust, psychological safety, and mutual support
• Participate in recruiting and hiring top talent into the organization
• Conduct regular 1:1s, performance reviews, and development conversations aligned with Ticketmaster's competency framework
Strategic Planning & Roadmap Management:
• Develop multi-quarter roadmaps translating business objectives into technical programs with clear milestones, dependencies, and success criteria
• Lead team participation in quarterly planning cycles
• Lead capacity planning and resource allocation across concurrent initiatives
• Define and track key performance indicators (KPIs) and service level objectives (SLOs) for cloud services
• Present roadmaps, status updates, and strategic recommendations to executive leadership
Technical Leadership & Operations:
• Lead daily operations of planning, engineering, and supporting the public cloud platform
• Provide technical guidance on public cloud architecture, services, and best practices
• Champion operational excellence through automation, observability, and incident management
• Establish, communicate, and advocate for operational and architectural best practices
• Serve as an escalation point for complex technical challenges and incidents
• Drive adoption of AI/ML capabilities and modern cloud services across the organization
Collaboration & Influence:
• Cultivate and leverage relationships within and across departments to achieve desired outcomes
• Partner on shared infrastructure initiatives
• Work effectively with enterprise architecture, security, networking, and development teams
• Partner with FinOps teams on cloud cost optimization and financial forecasting
• Manage vendor relationships with AWS, GCP, and other cloud service providers
• Communicate complex technical concepts effectively to both technical and executive audiences
Process & Continuous Improvement:
• Lead development and enhancement of agile practices including backlog management, epic creation, sprint planning, and retrospectives
• Materially improve team performance, quality of output, and service delivery metrics
• Recommend and implement changes to policies and procedures affecting immediate and adjacent organizations
• Gather critical feedback from stakeholders and use it to drive improvements in vision, roadmap, and service delivery
• Support PCI-DSS, SOC 2, and other security compliance requirements
• Serve as a 2nd level escalation point for critical incidents
WHAT YOU NEED TO KNOW (TECHNICAL SKILLS/COMPETENCIES)
• 3+ years of hands-on AWS technical experience with deep knowledge of core services including EC2, ECS/EKS, Lambda, S3, RDS, VPC, IAM, CloudFormation, Systems Manager, and modern AWS architectures
• AWS Certification required: AWS Cloud Practitioner or higher
• 3+ years of experience in a leadership role managing teams providing managed services or large-scale platform operations, including responsibility for career development and performance management
• Proven project management expertise with experience developing and executing multi-quarter technical roadmaps and managing complex programs of work
• Strong strategic planning skills with demonstrated ability to align technical initiatives with business objectives and communicate plans to executive stakeholders
• Expert-level knowledge of Infrastructure as Code (Terraform, CloudFormation, Pulumi) and GitOps workflows
• Deep understanding of cloud security, identity and access management, and compliance frameworks (PCI-DSS, SOC 2)
• Experience with Agile and SAFe methodologies, including PI Planning, capacity planning, and dependency management
• Solid practical knowledge of cloud-native technologies, container orchestration (Kubernetes), CI/CD pipelines, and DevOps practices
• Experience with observability and monitoring tools (CloudWatch, Datadog, Prometheus, Grafana, or similar)
• Excellent communication skills across technical and executive audiences
• Experience managing globally distributed remote teams across multiple regions and time zones
Highly Desirable:
• Multi-cloud experience (AWS and GCP) with hands-on implementation experience
• Additional AWS certifications (Security Specialty, Advanced Networking, etc.)
• Experience with FinOps practices, cloud cost optimization, and financial planning
• Knowledge of AI/ML services and modern data platform architectures
• Contribution to open-source projects or technical community involvement
• Experience with platform engineering and developer experience (DevX) initiatives
YOU (BEHAVIORAL SKILLS)
• Strategic thinker who develops clear technical roadmaps and communicates vision to all audiences
• Collaborative leader with excellent cross-functional communication and ability to work across technical and business boundaries
• Technically deep in AWS with passion for cloud innovation, security, and operational excellence
• Results-oriented with data-driven approach to improving team performance and service quality
• Proactive and autonomous self-starter who actively seeks efficiencies and leverages AI/automation
• Customer-focused with commitment to enabling internal teams and delivering excellent service experiences
BENEFITS & PERKS
Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live ente

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Jobcode: Reference SBJ-12ybzy-216-73-216-23-42 in your application.