Specialist - Consumer Support

Job Description

***$1,000 Sign On Bonus**

WHAT YOU WILL BE DOING

To provide Fan Friendly Service to each customer, and work collaboratively with the customer to resolve the issue at hand. Consumer Support is a multi-faceted environment that serves as the 'face' of the service department to our customers. Essentially, we are the liaison or balance between our customers and our services. We are the central point-of-contact where service incidents and inaccuracies are researched, resolved, and recorded. This group handles multiple service incidents across all sales channels. Primary duties of this position would encompass mail processing.

Investigate Loss claims for validity and make pay/deny judgements based upon findings. Research, resolve and record complaints. Work in a multi-faceted environment that serves as the last line of fan advocacy within the contact center environment. Be dependable and maintain hours scheduled.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Individual must be customer focused. Must have knowledge of TM host systems. Must have problem solving skills, active listening skills, and be able to multi-task in a fast paced environment.

Sits for extended periods of time at a computer station or work desk; must be able to remain in a stationary position for more than 50% of the time; limited standing and walking throughout the day; uses hands and fingers to operate computers and office equipment, and heavy phone handling for up to 8 hours each day; must be able to talk on phone for long periods of time; exposed to office environment conditions with mid to high noise levels; may be required to occasionally lift up to 10 pounds.
• Competent decision-maker
• Ethical and professional
• Analytic thinker
• Communications expert
• Creative Thinker
• Team-oriented • Customer-centric
• Action-oriented
• Versatile and adaptable
• Emotionally intelligent
• Competent decision-maker
• Ethical and professional
• Analytic thinker
• Effective time manager
• Self motivated

Requirements:
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.
• High School Diploma or GED
• Top notch communication skills to deal with a variety of personalities
• Basic computer skills
• We prefer at least one year of recent, continuous employment, in a customer service capacity

Physical Requirements:

Ability to sit for extended periods and remain in a stationary position for more than 50% of the time, limited standing and walking throughout the day; uses hands and fingers to operate computers and office equipment, and heavy phone handling for up to 8 hours each day; must be able to talk on phone for long periods of time; exposed to office environment conditions with mid to high noise levels; may be required to occasionally lift up to 10 pounds.

YOU (BEHAVIOURAL SKILLS)

Ticketmaster Core Values

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.

Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.

Jobcode: Reference SBJ-dyxx03-3-19-56-45-42 in your application.