Senior Software Engineer

Job Description

JOB DESCRIPTION – Sr Software Engineer, Java

Location: West Hollywood, CA or Scottsdale, AZ or Remote

Division: B2B Engineering

Line Manager: Manager, Software Engineering

Contract Terms: Full-time/Regular

THE TEAM

The Premium Pricing Tool team drives a yield management initiative on events with the goal of maximizing revenue from ticket sales for our promoter and venue clients and by extension for Ticketmaster. This is a dynamic team working on various aspects including UI, APIs, ETL, cloud infrastructure, and machine learning.

THE ROLE

Ticketmaster is looking for an experienced, motivated and self-driven candidate who is able to contribute towards various aspects of taking the Premium Pricing Tool offering to the next level. This involves design, development, and production support of the systems as well as working with product teams and architecture teams in shaping the future of the application.

Now is an exciting time to join the team and make a real difference as well as showcase your design and architecture skills as we shape the next generation of pricing in ticketing with intelligent pricing algorithms, machine-learning initiatives, integration with various components of the TM ecosystem, and overall, building a world-class system. If you are the sort of person that enjoys a fast-paced work environment, is able to quickly pick-up cutting-edge technologies and product concepts, and has the desire to experiment with and evaluate new technological paths forward, this is the role for you.

RESPONSIBILITIES
• Design and develop new systems and implement enhancements to existing systems, breaking down complex problems into essential components and building efficient solutions.
• Work with product teams to gather and understand requirements, discuss approaches, design solutions based on the requirements and create design documents for implementation keeping in mind costs, capacity, shelf-life and choosing the right tools and technologies.
• Design and develop high-traffic, large scale software applications as a full-stack engineer - systems ranging from front-end UI, web and API services, data models and data flow processes, infrastructure for deploying and long-term maintenance of the systems.
• Design and develop peripheral systems and processes - monitoring and alerting services, ETL processes, automated offline workflows, automated build and deployment pipelines, systems for gathering application performance metrics, ensuring efficiency in cost.
• Ensure best practices in system development ranging from test coverage, use of enterprise standards, adherence to target architecture, high-availability and scalability, low latency, and fault-tolerance, thus ensuring delivery of high-quality systems.
• Create detailed documentation on systems as well as processes ranging from checklists for onboarding new hires, comprehensive overview of systems, runbooks for developing, monitoring and troubleshooting system issues and recommendations on future improvements.
• Take part in architecture discussions and meetings to ensure systems are aligned in the bigger scheme of things. Also evaluating new tools and technologies for feasibility, cost and subsequent use in the company and teams.

REQUIREMENTS
• Bachelor's degree in Computer Science or related technical field.
• 5+ years of experience in building high-traffic web applications and deploying to production with a focus on quality and long-term maintainability.
• 3+ Experience building REST APIs, working with Microservices architecture and the SOA model.
• 2+ years of experience in working with cloud-based platforms (preferably AWS).
• Proficiency in one or more of the following programming languages - Java, NodeJS, Golang and willingness to learn the others.
• Experience with Spring, SpringBoot, or similar Java frameworks.
• Experience with building Single Page Applications using React or Angular.
• Experience supporting live applications - good debugging skills, reading logs, reading application dashboards like Grafana / AWS monitors (e.g., Cloudwatch) - identifying issues and solving them efficiently.
• Experience writing SQL queries, working with SQL (e.g., MySQL) and NoSQL databases (e.g., DynamoDB).
• Experience working with Infrastructure as code tools like Terraform, Kubernetes, and Helm.
• Experience working with code and build tools like Git, CI/CD, Jenkins, and Sonar.
• Experience working in an Agile team - attending stand-ups, delivering work in a time-boxed setting, etc...
• Ability to work under some pressure e.g., handling production issues, on-call support for live systems, etc...
• An overall calm personality - ability to see the big picture and how the current team / task / project fits into it.
• Working with UI / front-end technologies - preferably Angular, GraphQL, Websockets.
• Working with Monorepo, Bazel build tool, Elasticsearch, Kafka, and ETL.
• Leadership skills - running Agile sessions, estimating work, assigning tasks to team members, helping them deliver successfully, managing timely delivery of projects and sprints.
• Guiding and mentoring skills - guiding and mentoring junior members - helping them understand technologies, the project, best practices and in general setting them up for success.
• Architecture skills - evaluating new systems, setting up demos with architecture teams, suggesting improvements for a more efficient system, cost-evaluation of solutions, etc...

BEHAVIORAL SKILLS/COMPETENCIES
• Strong verbal communication, ability to clearly communicate ideas, work status, advocate for (or against) a particular approach or design.
• Documentation skills - ability to make the path easier for new team members / new hires / interns by organizing knowledge in Confluence, wiki, or similar.
• Ability to manage self and own time, deliver work on time, evaluate and estimate work
• Ability to work with various teams, including tech and product, incorporate their inputs into the work being done, and manage expectations on issues & enhancements.
• COVID-19 vaccination will be required for this position subject to legally valid exemptions

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

A successful Ticketmaster team member is friendly, passionate and customer focused. At Ticketmaster, we strive to help each other succeed. We build collaborative solutions that bring people together by working together ourselves. If you value teamwork and a great work ethic in a fast paced and dynamic environment then Ticketmaster will be a great fit for you. We have a tremendous number of opportunities for highly skilled people and our industry is growing quickly.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided b

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Jobcode: Reference SBJ-gw8y4p-3-139-86-56-42 in your application.