Senior Software Engineer

Job Description

Location: Angel, London

Division: Ticketmaster Tech

Line Manager: VP of Engineering

Contract Terms: Permanent, 40 hours per week

THE TEAM: Marketplace Engineering

You will be joining the diverse London team of dedicated, highly skilled engineers. As a Senior Software Engineer at Ticketmaster, you will be responsible for analyzing, coding, and maintaining the next generation of fan-facing services for Ticketmaster, the global leader in ticket management for large-scale sports and entertainment. You will work closely with other engineers, product owners and managers, and representatives from the business, to deliver unique, high quality, efficient, maintainable, and easy to use services. The software you will work on will be used by millions of people worldwide.

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

THE JOB:

In the role of Senior Software Engineer, you'll guide the development and delivery of our global Consumer Platform which drives over 10 billion dollars of revenue annually. You will be accountable for delivering high quality, maintainable and performant solutions. You must think about solving complex technical problems and the long-term maintenance and cost of change of software solutions.

You will lead, manage, and inspire engineers to deliver the best ticketing experience across the globe. You'll help teams fulfil technical, operational, and business requirements by putting yourself in the trenches.

You will emphasise collaboration and mutual support – sharing project workflow with globally distributed teams, contributing code to core global services and applications, and cultural exchange between development groups. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally.

Because our business is online 24/7, you may on occasion be required to work out of hours or provide on-call duty on a rota basis.

WHAT YOU WILL BE DOING
• Participate and drive development work across globally distributed software teams.
• Ensure applicability of global applications to global markets.
• Ability to organize, prioritise; multitask while coordinating team efforts, reporting to stakeholders and management on the progress of goals.
• Connect with a series of stakeholders in order to gather as much information as possible regarding the problem at hand and implement short-mid term strategies to evolve products for future success.(UX / Design / Product / PMO…etc.).
• Objectively explore multiple approaches and recommend the best technical direction including logic and reasoning.
• Meaningful participation in web, native app and service layer architecture design.
• Spike and prototype.
• Write exemplary code.
• Own the full development and deployment cycle for your software.
• Encourage and grow developers in their craft.
• Debug and triage production application issues, often not your own.
• Automate testing, deployments, performance, and recovery.

WHAT YOU NEED TO KNOW
• Demonstrable senior engineering and development experience
• Strong backend development skills
• Java 11 programming language experience or of other JVM languages
• Experience with modern frameworks such as Springboot
• Experience with Reactive/Asynchronous/Non-Blocking programming
• Test-Driven Development experience
• Understanding of Continuous Integration practices
• Knowledge of current software architectural trends and practices
• Previous experience with Design Patterns and SOLID principles
• Experience working with AWS or other Cloud Provider
• Experience with CI/CD servers (e.g. Gitlab)
• Experience with Docker and Kubernetes or other orchestration/scheduling framework
• Experience working with Microservices
• Working knowledge of one or more database products (e.g. Oracle, MySQL, PostgreSQL)
• Strong communication skills and the ability to collaborate closely with remote team members
• Experience with Agile methodologies

Nice to have
• Experience in DevOps
• Familiarity with Prometheus, Graphana, ELK stack
• Experience working with Terraform
• Experience with Helm package manager
• Experience with distributed systems.
• Knowledge of best practices and IT operations in an always-up, always-available services
• Ability to clearly communicate technical topics to non-technical people
• Demonstrated ability to work well in a fast-paced, multidisciplinary team environment
• It is ok if you lack some of the skills listed above, the single most important skill is being able to learn quickly. We believe that a motivated, team-oriented professional will always succeed in mastering a new toolset when a need arises.

YOU
• You are autonomous and proactive
• You focus on results and desired outcomes and how best to achieve them
• You can consider multiple approaches and recommends the best technical direction including logic and reasoning
• You can work with minimal supervision
• You can solve complex technical issues through debugging, research, and investigation
• You promote cooperation and commitment within a team to achieve goals and deliverables
• You maintain and fosters relationships within, across, and external to organizational boundaries
• You are passionate about technology, software development and transformation
• You desire to continually improve your own skills, and ability to transfer that to the skills of others

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high-quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world-class experiences – Fan First.

Jobcode: Reference SBJ-roq3v1-18-226-177-223-42 in your application.