Senior QA Engineer

Job Description

SENIOR QA ENGINEER

Location: Toronto, ON or remote in Canada

Division: Universe

Line Manager: Director of Engineering

Contract Terms: Fixed term (12-18 months), 37.5 hours per week

THE TEAM

Universe is a leader in online ticketing for virtual & in-person events. We're growing fast due to innovations in virtual events and timed-entry ticketing. We solve for large complexity and load, serving some of the biggest names in live entertainment (e.g., Dua Lipa, Metallica, Garth Brooks, Meghan Thee Stallion to name a few) and operating in over 15 countries.

We were acquired by Ticketmaster in 2015 which accelerated our growth. With a global team over 30 strong, Universe operates independently with our own roadmap and modern tech stack (including Kubernetes, Docker, Flux, and more) and the financial backing of a Fortune 500 company. Free concert tickets are a cool perk too!

THE JOB

The Senior QA Engineer role is a technical position where you'll be responsible for architecting, building, evangelizing, and maintaining an automated test solution. This role also involves business-minded considerations where customer empathy and product understanding are essential skills. This individual will lead the development of automated QA tooling that improves the quality, reliability, and confidence in our code.

WHAT YOU WILL BE DOING
• Developing and improving our automated test tooling
• Aiding other engineers in developing test and QA plans
• Working with product managers to understanding the needs of the features being built
• Performing manual QA and assisting designers and product managers with acceptance and design QA
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties and responsibilities as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Minimum of 3-5 years of professional experience working as a software engineer
• 3+ years of experience with strong skills in automation testing, including defining and executing automation testing, and QA processes and automation strategy, etc.
• Experience with cross-functional and cross-team manual testing efforts, such as exploratory testing
• Good understanding of Behavioral Driven Development (BDD) methodology
• Experience designing, implementing, and debugging manual and automated test cases
• Hands-on experience in development automation frameworks and writing test scripts
• Strong skills and experience executing all levels of testing - System, Integration, Performance, and Regression
• Effective communicator, written and oral, as this role will be working closely with people from all over the organization
• Familiarity with testing tools and scripting languages such as, Selenium, Cucumber, RSpec, Cyrpress, Ruby, Python, and/or Javascript
• Exposure to client-side web application frameworks such as, React, Ember, Angular, or Backbone is a bonus!
• Worked with persistent data stores such as PostgresSQL, Mongo, Redis, MySQL, SQL Server, or Elasticsearch is a bonus!
• COVID-19 vaccination will be required for this position, subject to legally entitled accommodations

YOU (BEHAVIOURAL SKILLS)
• Passionate – A love for your craft that pushes you to strive for elegance and quality in your work.
• Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
• Inquisitive – A forever student, always seeking to learn, hone and level up existing skill set.
• Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
• Behavioral Driven Development – You get excited about BDD, automated deployment, fixing bugs, and shipping code!

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Jobcode: Reference SBJ-rnxoym-3-145-206-169-42 in your application.