Senior Manager, Product Management - Insights

Job Description

Senior Manager, Product Management– Insights

Location: London, United Kingdom - flexible with international travel

Division: Enterprise Data

Contract Terms: Permanent, 40 hours per week

THE TEAM

Ticketmaster's Data Products team sits at the heart of our Enterprise line of business and it aims to empower Ticketmaster's B2B clients to run their business, sell more tickets and generate incremental revenue with the right data, through the most appropriate tools, at the right time, ensuring accuracy and consistency.

THE JOB

We are seeking a Sr Manager, Product Management to join the Data Products team and lead the Insights area to define actionable, relevant and forward-looking Insights that allow Ticketmaster B2B clients (promoters, venues, sports clubs, artists…) to harness the power of Ticketmaster's data and make data-driven decisions.

The role is fundamental in driving the successful delivery of an enterprise scale Insights programme for Ticketmaster's clients, where you and your team will define intuitive and scalable insights and dashboards that are central to the B2B Ticketmaster's experience.

The ideal candidate is extremely comfortable working with clients, designers, engineers, and business stakeholders. He or she is both analytical and creative and has experience and passion building vision and roadmaps for large scale, data-driven applications using the latest technology.

WHAT YOU WILL BE DOING
• Own, manage, prioritise and publish product vision and roadmap for the Insights offering through value-based techniques, business and technology strategy and business opportunity, incorporating requirement needs from sponsor, stakeholder and SME's
• Drive the definition, evangelization and implementation of a strategic vision for Client Reporting across Ticketmaster International
• Manage a small team of product managers to write detailed business and functional requirements, and operational processes for each project
• Be an expert in reporting tools for ticketing by understanding clients needs and technology
• Collaborate with Design, Architects, Dev/Engineering and QA to ensure appropriate level of detail for product acceptance criteria is agreed and understood and that all product development meets the goals of the project and overall strategy
• Manage change and promote the continuous improvement of products and processes
• Ensure the product managers are hands-on within the project team on a day-to-day basis, continually inspecting and shaping the backlog in response to the changing business landscape or technical discoveries
• Ensure conflicts are reconciled and consensus built across the Product, PMO, Engineering teams and stakeholders for all initiatives and critically evaluate information gathered through end-to-end analysis across technology stacks, working with technology leads on feasibility and specification
• Ensure that Product Management processes are fully integrated into the end to end SDLC
• Mentor, Coach and manage the work of other Product Managers on the same stack, ensuring they have a solid understanding of the product vision and are delivering appropriate artefacts of sufficient quality within the expected timelines
• Work with operational and marketing teams to ensure successful product rollouts and client adoption
• Partner with product mangers in other verticals to coordinate the release of new features and solicit input on new features and optimizations

ROLE SUCCESS CRITERIA
• Ensure timely deployment and roll-out of products and features to markets and clients
• Actively contribute to continuously increase product adoption and usage.
• Delight our clients and deliver beyond their expectations

WHAT YOU NEED TO KNOW
• Proven experience of technology focussed, senior level business systems analysis and successfully implementing change
• Proven track record of delivering iteratively against a high-level roadmap to learn and adapt quickly
• Excellent written and oral communication skills with the ability to clearly and succinctly explain complex ideas and processes
• Experience and comfort talking to customers to solicit and understand needs, gaps, and pain points
• Experience working in an Agile development environment with a strong understanding of the role of the product owner
• Ability to learn new information quickly and thoroughly including ability to understand the components of a technical architecture and how they fit together
• Strong organizational skills with the ability to manage the successful execution of concurrent priorities
• BSc or equivalent degree required; Advanced Degree in computer science, business, or design preferred (but not required)
• Ticketing, transaction, or live event experience is a plus

YOU
• Challenge the norm and push the team to forget the easy route and go after the impossible
• Energetic and capable of distilling complex challenges and issues into understandable and sizeable elements
• Communicate clearly and transparently, orally or in writing
• Work collaboratively on projects with technical and non-technical colleagues
• Entrepreneurial spirit and strong leadership presence
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

#LI-JCk #LI-Hybrid

Jobcode: Reference SBJ-dynjbp-18-221-154-151-42 in your application.