Manager / Senior Manager, Marketplace Strategy & Operations

Job Description

JOB DESCRIPTION – Manager/Senior Manager, Marketplace Strategy & Operations

Location: Chicago or Los Angeles

Division: Marketplace

Line Manager: VP Category Management

THE TEAM

The Marketplace Strategy & Operations team (also referred to as Category Management) owns and drives the business performance across professional and college sports, arts/theatre, and concerts. The team is responsible for developing and executing commercial strategies, optimizing critical business levers, and understanding the fan to better facilitate the site experience and connect them to the events that matter most.

THE JOB

The Sr Manager will be responsible for end-to-end commercial performance for marketplace categories such as NFL, NBA, NHL, Arts, Concerts, etc. or driving key Marketplace (B2C) initiatives that cut across categories. As a business owner, the Sr Manager will be responsible for driving revenue and market share goals by leading the development and execution of long- and short-term strategies and by working across all functions of the business including product, marketing, pricing, supply, distribution, operations, business development, and finance. This individual may also lead a small team responsible for conducting rigorous, fact-based analysis that result in creating and driving actionable recommendations to execution and demonstrating impactful results. The ideal candidate will be analytically driven with strong problem-solving skills, a high degree of business and strategy acumen, and the ability to work with and influence a variety of individuals, both internally and externally, at all levels.

WHAT YOU WILL BE DOING
• Own the business:
• Be the subject matter expert for your respective categories, which includes understanding the fan, key moments of demand, and category nuances or organizational processes that bring richness and impact to plans
• Conduct annual category reviews that help inform future planning and growth opportunities across the category that ultimately improve the fan experience and drive yield
• Keep a pulse on the business by monitoring the performance of sales and KPIs; work though others to detect and immediately rectify performance issues; identify and exploit opportunities
• Grow the business:
• Identify actionable, fan-centric initiatives that offer financial value, competitive advantage, or improve scalability and drive alignment with senior leadership
• Lead the development and execution of data-driven growth plans for your categories or marketplace initiatives to achieve/surpass revenue and profit targets
• Oversee development and structuring of various business opportunities with varying levels of complexity. Drive insights and clear next steps from output.
• Craft appropriate stories to influence cross-functional stakeholders to take action against insights developed
• Influence & lead:
• Build enthusiasm and inspire others cross-functionally to buy-into your vision and help execute strategies
• Foster team development and play a key role in building team culture / engagement

WHAT YOU NEED TO KNOW
• Minimum of 5 years of experience in a consulting, strategy, or comparable analytically focused environment. Experience in e-commerce or entertainment/media is a plus.
• Minimum of 2 years leading teams directly or cross-functionally in a highly matrixed organization, influencing senior leadership, and managing multiple projects with demanding deadlines, changing requirements, and limited resource
• Bachelor's Degree in economics, finance, business, mathematics, or engineering
• A decisive project leader, with the ability to push a project forward, draw key insights from analysis, and determine recommendations and next steps
• Strong business and financial acumen. Ability to understand the economic drivers behind a variety of business models and to synthesize complex datasets into actionable insights.
• Demonstrated success in verbal and written communication with senior leadership to influence impactful change in the organization
• Highly proficient in Excel and data analysis. Experience with business intelligence and/or data visualization software (Tableau, Domo, etc.) is preferred.
• Desire to help create a fun, productive, and inclusive culture

YOU (BEHAVIORAL SKILLS)
• Business Driver: Identify problems, develop meaningful solutions, and independently drive work forward with the support of related business functions
• Analytical Prowess:  Get excited working with large data sets and be able to deftly structure analytic approaches to problem solving.
• Creative Thinker: Think outside of the box, introduce novel solutions, think about ''what's next'', and challenge the status quo
• Persuasive Storyteller: Share plans and insights effectively to drive business strategy and change behavior
• Influencer:  Work within a matrixed system and understand what makes others tick to get buy-in on opportunities you identify
• Cross-functional team player: Communicate and collaborate across the entire team to help deliver key category initiatives

NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

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Jobcode: Reference SBJ-rze3nn-3-17-150-163-42 in your application.