Senior Full-Stack Engineer - Instrumentation & Monitoring

Job Description

Senior Full-stack Engineer - Instrumentation & Monitoring (Remote, United Kingdom)

JOB DESCRIPTION – Senior Full-stack Engineer - Instrumentation & Monitoring

Location: United Kingdom (remote)

Contract Terms: Permanent

WHO WE ARE?

Ticketmaster, a proud division of Live Nation Entertainment, is the world's leading live event high tech ticketing company selling nearly 500 million tickets each year, supporting over 145,000 events and more than 12,000 clients in 30+ countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help others succeed. We believe in open communication and stress accountability, because fans and clients count on us every day. We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.

THE TEAM

At Ticketmaster, we are the team that is responsible for our customer's account systems and post-purchase experience, providing high volume, low latency authentication systems and feature-rich, highly reliable ticket, order, resale management systems for the fan facing experience. Being part of this team, you will be an integral member of the system that supports millions of fans and clients every day.

A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams, and events they love. It truly is a unique and rewarding environment. See and hear more about why you should consider joining our rock-star team: Glassdoor(https://www.glassdoor.com/Overview/Working-at-Ticketmaster-EI_IE8873.11,23.htm)

THE JOB

We are looking for a Senior Full-stack Engineer who is an independent, fast-learning self-starter. You are responsible for translating business objectives into technical solutions and there by building, delivering and maintaining the products. You will also be using the tools that you create to monitor and manage systems that are critical for delivering a quality fan experience at every touch point in our product.

You'll be challenged to envision the technical aspects and solutions for the future landscape of globalizing the products. This role is a great opportunity to grow your technical skills and deliver highly impactful products that help millions of fans to experience live events.

WHAT YOU WILL BE DOING
• Monitoring and load balancing marketplace engineering technology products during high demand periods to ensure reliable delivery of service.
• Investigate, identify and assist debugging efforts when major incidents occur.
• Participate and drive development work across globally distributed software teams.
• Stay current in the technology landscape. You will be expected to have a wide range of understanding of technologies, and to act as a mentor to others.
• Connect with a series of stakeholders in order to gather as much information as possible regarding the problem at hand and implement short-mid term strategies to evolve products for future success.(UX / Design / Product / PMO…etc.). • • Meaningful participation in web, native app and service layer architecture design.
• Spike and prototype.
• Write exemplary code.
• Own the full development and deployment cycle for your software.
• Review and maintain the target Architecture, taking learnings from project delivery and continuously refining the target as time goes on
• Debug and triage production application issues, often not your own.
• Maintain and Curate Documentation and Standards
• Consolidate, Catalogue, Review and Sanitize existing technical documents
• Ensure that solution designs created by development teams consider security risk, and have appropriate mitigations in place
• Keep abreast of potential security risks ensure they are captured so that these risks can be appropriately tracked and closed down

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Experience in real-time operational monitoring of enterprise level technology stacks.
• Demonstrable engineering and development experience
• Strong communication skills and the ability to collaborate closely with remote team members
• Proven experience with delivering highly scalable; highly performant and fault-tolerant solutions.
• Experience with modern frameworks such as Springboot
• Strong back end development skills.
• Front-end development experience and sound knowledge of JavaScript, Angular, React.js, and Node.js.
• Strong experience in troubleshooting, debugging, fixing issues, and finding possibilities to automate routine tasks.
• Experience using and writing queries for modern observability platforms (e.g. Splunk, Sumo, Kibana)
• Experience in a cloud-native stack; cloud services (e.g. AWS), containerized compute (e.g. Kubernetes), infrastructure-as-code (e.g. Terraform), and CI/CD (e.g. GitLab).
• Understanding and experience in streaming data technologies (e.g. Kafka).
• Experience in creating testing harness/infrastructure/test cases/Automation geared towards ensuring the quality of the product using testing frameworks like Junit, TestNG, Mockito, WireMock, Jest.
• Experience with modern DevOps tools and workflows such as Docker, Prometheus, Grafana, Jira, or equivalents.
• Outstanding collaboration, time management skills and able to both work independently or as part of a team.

Nice to have
• Familiarity with one or more scripting languages such as Python, Ruby, Perl or Bash.
• Experience in evaluating technical feasibility of a project, work breakdown and providing estimates on effort and risk.
• Experience with Reactive/Asynchronous/Non-Blocking programming
• Test-Driven Development experience

YOU (BEHAVIOURAL SKILLS)
• You are autonomous and proactive
• You focus on results and desired outcomes and how best to achieve them
• You can consider multiple approaches and recommends the best technical direction including logic and reasoning
• You can work with minimal supervision
• You can solve complex technical issues through debugging, research, and investigation
• You promote cooperation and commitment within a team to achieve goals and deliverables
• You maintain and fosters relationships within, across, and external to organizational boundaries
• You are passionate about technology, software development and transformation
• You desire to continually improve your own skills, and ability to transfer that to the skills of others

Ticketmaster, Live Nation Entertainment, will be closed for a couple of weeks during the year-end holiday break, with operations resuming in the New Year. Please don't be disheartened if we do not respond to you during this time, we will be in touch upon our return!

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services f

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Jobcode: Reference SBJ-re3wy8-3-17-81-34-42 in your application.