Senior Engineer, Kafka Infrastructure

Job Description

Awesome Job: Sr. Engineer, Kafka Infrastructure

Great Location: Los Angeles, California, or Remote

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE TEAM

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

You will be part of the Global Developer Platform team, which delivers the tools, services, governance and support developers use at Ticketmaster to build, test, secure, and deploy to our fans and clients.

THE JOB

In the role of Senior Engineer – Kafka Engineering, you will be responsible for participating in technical direction and implementation of Ticketmaster's data streaming platform. This critical service powers all aspects of our business from the sale of tickets for the world's largest live events to providing access into those events and more.

You will be responsible for the technical aspects of ensuring that our Kafka infrastructure is highly available, sustainable, performant, cost effective, and usable by hundreds of developers.

You will work closely with the Manager – Kafka Engineering, software development leadership, technical operations leadership, architecture, PMO and vendors from around the globe to deliver these services.

WHAT THIS ROLE WILL DO
• Work with the Manager – Kafka Engineering to assess the needs of software engineering teams within the Kafka ecosystem.
• Work with the team to design and build a resilient and reliable Kafka service.
• Work with engineering teams to integrate Kafka into their products and solve technical issues they run into.
• Participate in Kafka Engineering team's on-call rotation; investigate, resolve, and perform root cause analysis of technical issues involving Kafka.
• Interview and participate in building a team to establish a center of excellence and expertise in streams processing.
• Build automation and tools to reduce toil.

TECHNICAL SKILLS/COMPETENCIES
• +3 years of operational background administrating Kafka clusters at scale.
• Strong understanding of Kafka internals and troubleshooting experience.
• Strong understanding of Linux OS and Networking in a distributed environment.
• Strong understanding and experience in designing Event Driven Architectures and data pipelines using Kafka APIs.
• Software engineering background and demonstratable ability to program in one or more languages (Java and/or Python).
• Knowledge of both physical/on-prem systems and public cloud (AWS) infrastructure.
• Competent with configuration management in code/IaC such as Ansible and Terraform.
• Passionate about monitoring and data driven operations; building and leveraging observability with Prometheus and Grafana.
• Knowledge and experience with containers and Kubernetes cluster.
• Understanding of git, git workflow, and CI/CD pipeline.
• Experience working in a remote team across multiple regions and time zones.
• Experience following Change and Incident Management processes.

BEHAVIORAL SKILLS/COMPETENCIES
• Autonomous and proactive.
• Passionate about the value of broad scale streams processing.
• Passionate about providing greater transparency to health and status of Ticketmaster systems.
• Keenly empathetic to the day-to-day experience of software development teams
• A transparent communicator.
• Deeply concerned with the security and compliance implications of your services and solutions.
• Capable of delivering and accepting empathetic, constructive criticism with reports, peers, leadership, and stakeholders.
• Conscious of the developers need for speed of delivery and the enterprise need for governance and cost management.

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

Jobcode: Reference SBJ-rn7np5-3-20-239-211-42 in your application.