Lead Engineer, Developer Experience

Job Description

Awesome Job: Lead Engineer, Developer Experience

Great Location: Los Angeles, CA or Remote

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE TEAM

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

You will be part of the Technology Platform team, which delivers the tools, services, governance and support developers use at Ticketmaster to build, test, secure, and deploy to our fans and clients.

THE JOB

In the role of Lead Engineer – Developer Experience, you will be responsible for leading technical direction and implementation of Ticketmaster's software pipeline and observability platform. This platform is essential to Ticketmaster's business, providing the tooling, practices, and expertise that our development engineering teams leverage to deliver, observe, and maintain the Ticketmaster product suite.

You will be responsible for ensuring that development teams have low friction, highly secure, highly

available, cost-effective and consistent toolchain to deliver software within and effective tools to observe and operate that software in the framework of large enterprise compliance and governance needs.

You will work closely with the Director – Developer Experience, software development leadership, technical operations leadership, architecture, PMO and vendors from around the globe to deliver these services.

WHAT THIS ROLE WILL DO
• Work with the Director – Developer Experience to assess the needs of Software Engineering against current offerings
• Participate in and occasionally lead the daily, weekly, sprint cycle team ceremonies and ensure efficient activities of the team aligned to goals
• Provide mentoring to team members
• Assess and size effort associated with work backlog and participate in grooming
• Advise and inform a program of work to mature the developer experience
• Collaborate with an operations team to ensure highly available services and responsive respected developer support
• Interview and participate in building a team to establish a center of excellence and expertise in the Software Pipeline and Observability domains
• Participate in regular planning cycles to align business priorities to programs of work within your organization
• Inform recommendations, including resourcing, of strategic projects to mature and improve the software delivery pipeline
• Lead proofs of concepts, engineering, and implementation projects
• Deliver Managed Services that cover the following domains:
• Code and Artifact Repositories
• Build, Test, and Deployment Automation
• Secrets Management
• Configuration Repository and Management
• Execution Bus
• Log Collection and Analysis
• Operational Metrics
• Distributed Tracing
• Container Build Standards and Automation
• Continuous Delivery

TECHNICAL SKILLS/COMPETENCIES
• Background in both Systems and Software Engineering
• Competent developing software in 1 or more of Python, Golang, Ruby, Perl (implement defensive programming, error handling, testing frameworks)
• You should have experience in designing, automating and optimising services at scale (Secrets Management, Service Discovery)
• Abreast of industry standards and trends related to software pipelines and observability
• Experience implementing the CI/CD and observability toolchain at enterprise scale
• Previous experience of public clouds (AWS and Terraform)
• Knowledge and experience of containers and Kubernetes cluster
• Hands on experience delivering complex software in an enterprise environment
• Experience with automation tools (Chef, Ansible)
• Experience working in a remote team across multiple regions and time zones
• Incident management

BEHAVIORAL SKILLS/COMPETENCIES
• Autonomous and proactive.
• Passionate about the value of a streamlined software pipeline
• Passionate about providing greater transparency to health and status of Ticketmaster systems
• Keenly empathetic to the day to day experience of software development teams
• A transparent communicator
• Deeply concerned with the security and compliance implications of your services and solutions
• Capable of delivering and accepting empathetic, constructive criticism with reports, peers, leadership and stakeholders
• Conscious of the developers need for speed of delivery and the enterprise need for governance and cost management

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-rnbkyo-3-17-150-89-42 in your application.