Senior Conversational AI Developer

Job Description

JOB DESCRIPTION – SENIOR CONVERSATIONAL DEVELOPER

Location: Remote in Unites States

Contract Terms: Permanent, Full Time, Salaried, Exempt

THE TEAM

Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

At Ticketmaster Fans come first. We care passionately about our fans interaction with our service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. Our technology and services help make it easier for fans to connect with their favorite events and performers.

THE JOB

Ticketmaster, a global leader in live event ticketing, is seeking an experienced Senior Developer to join our dynamic team. This role is instrumental in developing and enhancing our customer service capabilities through the implementation and improvement of AI-powered chatbots, specifically on the Amelia platform. As part of our commitment to delivering exceptional service experiences, the candidate will leverage their breadth of computer science knowledge to build state of the art conversational experiences in Amelia.

The ideal candidate will have a strong background in conversational development technologies, with hands-on experience in developing and managing AI-powered solutions. This role demands a combination of technical expertise, creativity, and a deep understanding of the potential of AI to transform customer service interactions.

WHAT YOU WILL BE DOING
• Development and Implementation: Lead the design, development, and deployment of AI-powered chatbots on the Amelia platform. Ensure the chatbots effectively understand and respond to customer queries with high accuracy and efficiency.
• AT Integration: Seamlessly integrate NLU, LLM and NLP technologies to enhance the chatbot's understanding, conversation flow and response generation capabilities.
• Performance Monitoring: Regularly monitor and evaluate the performance of the AI solutions, identifying opportunities for improvement and optimization. Use data-driven approaches to enhance user satisfaction and engagement.
• Collaboration and Leadership: Work closely with cross-functional teams, including product managers, UX/UI designers, and customer service specialists to gather requirements and translate business needs into robust AI solutions. Provide guidance and mentorship to junior developers and team members on AI technologies and best practices.
• Research and Development: Stay abreast of the latest developments in AI, machine learning and relates technologies. Lead the exploration of new tools, frameworks, and methodologies to maintain and extend our competitive edge in AI-powered customer service.
• Security and Compliance: Ensure all AI implementations comply with relevant laws, regulations, and best practices in data security and privacy. Safeguard customer data and maintain the integrity of our AI systems.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Experience and Education: Proven track record of developing and deploying enterprise applications or services. Demonstrable work background as a leader in a related field.
• Technical Skills: Proficient in programming languages relevant to chatbot development (e.g., Python, JavaScript, Groovy). A general understanding of NLU, LLM, NLP, and machine learning principles. Experience with the Amelia platform is highly desirable. Proficiency in full-stack development is highly advantageous.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to design and implement effective solutions to complex customer service challenges.
• Communication: Excellent verbal and written communication skills, with the capability to articulate technical concepts to non-technical stakeholders.
• Teamwork: Ability to work effectively in a team environment, providing leadership and fostering a collaborative work culture.
• Innovation: A passion for innovation and staying at the forefront of AI and technology trends.

YOU
• Rock Solid Reliability – Must be able to earn the trust of clients, co-workers and fans; by setting clear expectations; delivering high-quality work on time and on task. Must be willing to take the time to do things right.
• Act with Integrity – As a leader I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely.
• The successful applicant should be well organized, have good written and verbal communication skills, and be sensitive to customer frustrations with technology issues.

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets

WEALTH: 401(k) program with company match, Stock Program Reimbursement

FAMILY: New parent programs & support including caregiver leave and infertility support

CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or

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Jobcode: Reference SBJ-g3z8ex-18-221-165-246-42 in your application.