Security Manager - The Pavilion At Star Lake

Job Description

THE JOB
The Pavilion at Star Lake is seeking a dedicated and experienced Manager – Venue Security to oversee all security operations to ensure safety and security of guests, employees, artists, and property, while maintaining a customer-focused approach. This role requires excellent people skills, a proactive mindset, and a thorough understanding and adherence to security protocols and licensing requirements as set forth by Live Nation and the State of Pennsylvania.
WHAT THIS ROLE WILL DO
• Policy Compliance: Collaborate with the General Manager and Operations Manager to ensure adherence to all security policies, procedures, and applicable local, state, and federal laws.
• Access Control: Monitor and authorize the entrance and departure of employees, visitors, and other individuals to prevent theft and maintain venue security.
• Venue Surveillance: Regularly patrol all areas of the venue to observe, report, and address any irregularities or potential security concerns.
• Incident Management: Investigate and resolve security-related complaints, interacting positively with guests to ensure satisfactory outcomes.
• Reporting: Document daily activities and incidents, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.
• Staff Management: Recruit, train, supervise, and discipline security personnel to ensure efficient department operations.
• Budget & Cost Control: Manage security-related expenses by adhering to the department budget, optimizing resources, and ensuring staffing levels align with operational needs while controlling overtime and unnecessary costs.
• Team Collaboration: Conduct regular meetings to communicate pertinent information and provide guidance to staff.
• Policy Development: Continuously evaluate and recommend improvements to security policies and procedures.
• Sustainability Participation: Engage in the venue's sustainability initiatives, such as waste prevention and recycling efforts, and educate guests about these programs.
• Event Support: Assist in post-event activities, including the collection of recyclables and proper storage of event equipment.
WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent (college coursework or degree a plus).
• At least 2 years of experience in a security management role, preferable in a live entertainment or venue environment.
• Working knowledge of security and safety operations and enforcement procedures in business and event setting.
• Experience in managing a team of 60 or more people.
• Ability to exercise composure and de-escalate stressful situations.
• Strong strategic thinking and creative problem-solving abilities.
• Excellent verbal, written, and interpersonal communication skills.
• High level of judgment, tact, and diplomacy.
• Ability to work collaboratively and execute programs effectively.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.
EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-bx7b5k-216-73-216-189-42 in your application.