Resale Event Management Specialist

Job Description

Resale Event Management Specialist

Location: Rolling Meadows, IL

Division: TM Resale

Line Manager: Senior Manager, Event Operations

Contract Terms: Permanent, 40 hours per week (work hours can include evenings, weekends and possible OT)

THE TEAM

Resale Event Management team is in charge of the platform that makes resale happen! This platform holds a database of events and associated information. The event creation and settings in this platform allows inventory to flow to our points of sale and also our broker tools therefore it is very critical this work happens with utmost care.

THE JOB

A Resale Event Management Specialist provides skills in detailed set up of events with trouble shooting and alert monitoring for changes and updates on multiple online retail sites. This is an exceptional opportunity to gain applied experience in an eCommerce organization. This position is full time and will be based at our Rolling Meadows office, with remote work opportunities available. We require a flexible work schedule which includes evenings and weekends. On-call time is required within a rotating schedule.

WHAT YOU WILL BE DOING

Key Responsibilities:
• Apply appropriate settings in our system to activate resale events, making them visible on our retail sites.
• Apply links for proper inventory display on multiple resale platforms
• Verify event information for inventory listing
• Monitor/apply data changes as needed to ensure event integrity and accuracy
• Create/adjust artist and venue names as needed
• Track multiple events and settings for reporting purposes
• Troubleshoot and respond to customer needs
• Identify system updates for continued process improvements
• Maintain continuous inventory flow through the TMR systems
• Provide support coverage through on-call and adjusting work hours

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• High School Diploma or equivalent
• Strong organizational skills
• Ability to manage multiple tasks and interpret complex data
• Proven problem-solving skills with attention to detail and follow-up
• Must possess excellent verbal and written communication skills
• Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
• Must have strong computer skills including MS Office and Outlook
• Knowledge/Interest in live entertainment events is desired with a focus on sporting events
• Flexible schedule, including evenings and weekends is necessary

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Must be comfortable working as a team with cross functional knowledge and support
• Must be confident with decision making

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-gmx6v6-3-145-60-29-42 in your application.