Regional Product Operations Manager

Job Description

Location: Flexible within Central Europe (Germany, Austria, Switzerland, Czech Republic, Poland)
Division: Global Support & Operations
Line Manager: Director of Operations, Central Europe
Contract Terms: Permanent
THE TEAM
The Global Support & Operations Organization aims to build a global center of excellence, standardizing tools, processes, and best practices to elevate the support and operations experience across all regions. Within this framework, the Central Europe Support & Operations team ensures consistent, high-quality services for clients throughout the event life cycle across Austria, Germany, Czech Republic, Poland, and Switzerland. Product Operations plays a crucial role in this structure by enabling the successful delivery, adoption, and operation of ticketing platforms and features. The Regional Product Operations Manager will lead the regional effort to bridge product and operational excellence.
THE JOB
The Regional Product Operations Manager, Central Europe, is a strategic leadership role that oversees the implementation, adoption, and performance of Ticketmaster's platforms and product suite across the region. This person will work closely with the Central Europe Director of Operations and liaise with the EMEA Director of Product Operations to align regional and global efforts.
The role is pivotal in establishing a regional product feedback loop, driving a harmonized go-to-market roadmap, and leading a team of Product Operations Specialists across Central Europe. It requires strong technical acumen, the ability to translate product complexity into operational simplicity, and the leadership to foster collaboration across teams. This role will also support and enhance first- and second-line product support capabilities, ensure transparency during global product rollouts, and maintain alignment between regional needs and global product developments.
WHAT YOU WILL BE DOING
PRODUCT STRATEGY & REGIONAL ALIGNMENT
• Partner with global Product Operations and Engineering teams to align regional product adoption with global strategies
• Lead and coordinate product rollout processes across Central Europe
• Establish a robust UAT and QA testing framework to ensure products meet operational readiness standards
• Drive a harmonized go-to-market roadmap in collaboration with market-level Operations Managers
• Create transparency around global product and feature rollouts at the regional level
• Own regional product adoption KPIs and feedback loops
• Develop a Major Incidents communication framework to raise awareness, foster cross-functional collaboration, and ensure
swift issue resolution
TEAM LEADERSHIP & STAKEHOLDER MANAGEMENT
• Directly manage a team of Product Operations Specialists across the five Central European markets
• Mentor and guide team members on complex product configurations and regional implementation best practices
• Ensure master knowledge on new and existing ticketing products is developed across the Regional Product Operations Team,
including: Microflex, TM1 Products, Universe, Sport XR and other future platforms that are incorporated to the Operations
Product Suite
• Collaborate with Client Support, Event Programming, Event Delivery and Commercial leaders to ensure cross-functional
product readiness
• Represent regional interests in global product operations meetings and strategy discussions
PRODUCT SUPPORT & ENABLING
• Improve and coordinate first- and second-level product support processes across the region
• Act as a regional escalation point for advanced product issues
• Partner with Product and Engineering to advocate for regional needs and influence product enhancements
• Develop and maintain documentation and internal tooling to enable efficient product operations support
TRAINING, TESTING & CHANGE MANAGEMENT
• Lead UAT efforts for new product features prior to regional deployment
• Partner with internal education teams to define training needs for product rollouts
• Facilitate communication of product updates and known issues across markets
• Manage change effectively across diverse teams and stakeholders
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
• Solid experience with SaaS or ticketing platforms and supporting complex product ecosystems
• Demonstrated ability to lead UAT processes at a regional or global level
• Proven success in managing product rollouts across multiple markets
• Experience working with product roadmaps, agile development teams, and go-to-market strategies
• Advanced understanding of issue tracking, support tooling, and documentation (e.g., Salesforce, Jira, Confluence)
• Fluent in English; additional Central European languages are a plus
YOU (BEHAVIOURAL REQUIREMENTS)
The following attributes determine how the role will be carried out and are required to be a success:
• Highly analytical with a strong attention to detail
• Clear communicator with a collaborative mindset
• Strong sense of ownership and accountability
• Innovative and flexible approach – thrive to find solutions outside the box
• Makes high quality decisions in a timely manner, considering both the immediate and long-term consequences of decisions
• Comfortable working in a fast-paced, cross-cultural environment
• Organises time effectively and plans for future needs, maximising the use of available resources
• Change leader with the ability to influence across functions and region
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Jobcode: Reference SBJ-xkknqj-216-73-216-118-42 in your application.