Full Time Job

Product Solutions Specialist

Live Nation

Manchester, United Kingdom 11-18-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description


Location: London, Manchester, Scotland UK, Dublin, IE

Division: Global Support and Operations

Line Manager: Senior Manager, Product Solutions

Contract Terms: Salary, 40 hours per week plus after-hours support as needed


The Implementation and Solutions team, which is part of the Global Support & Operations organisation, is responsible for providing outstanding support for internal teams and the Ticketmaster client base. The team mission ''Support the Client, Support the Account Teams, Support the Fan'' and strives to provide excellent support while realising improvements in efficiency, ever-changing technology, support needs and professional growth for the staff.


The Product Solutions Specialist will provide expert support for clients and Field Operations team while working through Salesforce in a SLA and metric driven environment. This position should strive to maintain high client satisfaction scores while increasing efficiencies within the overall Global Support & Operations organisation.

• Expert level support focusing on external and internal escalated issues via Salesforce
• Subject matter expert in one of more of our products
• Participate in product meetings and work directly with developers on the most complex of issues helping find the root cause of an issue
• Create and update Knowledge Articles as needed.
• Take lead on special projects for a specific product(s) as needed
• Have in depth product knowledge used to advise internal teams on how to best use a product(s).
• Have knowledge of how our other products work that Product Solutions supports, so that you can still support them, especially focusing on those that interact with your core product(s).
• Log all work via Salesforce
• Potential to work some weekends/holidays-rotating basis.
• Goal of resolving the highest percentage possible, thus reducing the time of a product manager, QA or development spent doing support

• Minimum of 2 years in software product support in a remote environment
• Prior Ticketmaster or ticketing experience required
• Advanced product knowledge and understanding of the developer's language, such as SQL, HTML, XML or a programming language
• Excellent communication skills
• Attention to detail and ability to analyse and solve problems
• Proficient on Microsoft Office
• Excellent time management and organisational skills and the ability to react to changes requiring re-prioritisation of workload.

• Excellent leadership traits that promote a highly functioning team environment based on trust, respect and cross-organisation collaboration
• Strong aptitude to motivate, mentor, and lead company and client staff in a team driven environment
• Excellent interpersonal and communication skills – ability to influence
• Candidate must be detail oriented, organised, and able to work in an agile environment

NOTE: To work from a Ticketmaster office, full COVID-19 vaccination will be required subject to any legally valid exemptions.


We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Jobcode: Reference SBJ-d5pv81-54-144-55-253-42 in your application.

Company Profile
Live Nation

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.