Product Manager, Smart Queue

Job Description

JOB DESCRIPTION – PRODUCT MANAGER, SMART QUEUE
Location: Remote (East Coast preferred)
Division: Marketplace Product
Line Manager: Sr. Product Manager, Onsales
Contract Terms: Full-time Permanent
THE TEAM
The Smart Queue team at Ticketmaster powers the global queueing experience for high-demand onsales. Our mission is to enhance our ticketing experience for every fan. Leveraging cutting-edge technology and designs, we strive to ensure that every fan enjoys a smooth, efficient, and unbiased experience within the queue when purchasing tickets for any event, fostering fairness and satisfaction at every step.
THE JOB
As the Product Manager in our Smart Queue team, you'll be responsible for developing features to optimize and enhance Ticketmaster's existing fan experience. You will work alongside the Senior Product Manager – Onsales and the rest of the team to drive the expansion and development of Smart Queue.
In this role, you will be responsible for defining and documenting requirements to ensure our fans have a seamless and stress-free experience in any market. You will work closely with design, engineering, and product marketing teams to design, implement, test, and deploy in a fast-paced environment, and support continuous monitoring of product performance.
The ideal candidate is an accomplished professional, with a proven track record of delivering world-class products, and a proactive, self-starter who is always looking to improve efficiency and solve problems as they arise. This role is intensely cross-functional with a scope that spans globalization, fan experience, demand aggregation, marketing, and data management.
This person should be flexible yet assertive, comfortable in an ''all hands-on deck'' environment, able to effectively communicate with stakeholders, and operate/coordinate across multiple teams including Product, Engineering, Marketing, Operations, and Support.
WHAT YOU WILL BE DOING
• Develop and foster strong, collaborative relationships with Product and Technology colleagues, as well as business stakeholders.
• Manage the entire product life cycle: influencing product strategy and direction, defining and prioritizing product requirements, features and functionality; owning product roadmaps; and recommending strategic product direction.
• Have a passion for envisioning, designing, and bringing transformative and leading-edge products to market.
• Help to formulate clear and coherent business cases, competitive analysis, product support processes and documentation.
• Define product specifications using clear and consistent user stories, with acceptance criteria that are fully validated by relevant business stakeholders and their requirements.
• Drive the delivery of features from conception to launch, creating deployment plans and working with creative design, engineering, and operations teams to execute.
• Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 5+ years of proven experience working on complex eCommerce software products in a fast-paced environment, with the ability to adhere to tight deadlines.
• Proven experience working with mobile responsive websites, preferably global B2C e-commerce properties with high traffic.
• Demonstrable communication and stakeholder management skills, including experience in dealing with remote colleagues, across business areas and levels.
• Experience with deciphering various business needs and converting requirements into clear, coherent specifications using user stories, user flows, acceptance criteria and any other supporting documentation.
• Natural curiosity about how things work and a strong technical background to explore new technologies.
• Bachelor's degree or equivalent work experience.
• Knowledge of, or experience with, emerging technologies related to ticketing, live streaming, and/or live events.
• Desirable practical experience of delivering multivariate/A-B testing campaigns.
• Demonstrable experience using analytics/BI tools, such as Google Analytics, Domo, Databricks or ContentSquare.
YOU (BEHAVIOURAL SKILLS)
• Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally).
• Ability to earn trust and develop relationships and partnerships with internal and external team members.
• Are self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting
• Have exceptional quantitative data analysis, critical thinking skills and an ability to spot trends and derive actionable conclusions from sparse datasets
• Detail oriented with strong time management and organizational skills
• Strong problem solving and critical thinking skills
• Ability to manage competing priorities with little supervisory input
• Flexible and responsive to changing situations
• Self-motivated and focused on achieving results
BENEFITS & PERKS
Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork – While we celebrate individual achievements, we know have more success as a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business w

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Jobcode: Reference SBJ-5bkp11-18-97-14-87-42 in your application.