Product Manager - Purchase Orchestration

Job Description

JOB DESCRIPTION – Product Manager - Purchase Orchestration
Location: Remote (EST/CST Preferred)
Division: TM CORE
Line Manager: Director, Product Management - TM Core
Contract Terms: Full Time/Perm
THE TEAM
At Ticketmaster, we're obsessed with live experiences - and the systems that make them happen. Ticketmaster's Core teams manage the platforms that sit at the heart of the ticketing journey: from event creation to onsale , fulfillment, entry, ticket management, and beyond.
These platforms operate at global scale and require thoughtful evolution to meet the demands of fans, clients, venues, promoters, and artists. We're looking for a Product Manager to lead strategic enhancements to our core ticketing platform and improve how our tools serve users across the ecosystem.
THE JOB
As a Product Manager for Purchase Orchestration, you will own the roadmap, backlog, and strategic planning for a suite of Purchasing capabilities. Your work will focus on three key areas:
• Client-Driven Enhancements: Work closely with our business stakeholders, service consumers, and partner product teams to intake, prioritize, and translate their needs into product features and improvements.
• Target State Discovery & Delivery: Partner with engineering, UX, and architecture teams to define and drive toward a simplified, scalable, and modernized platform that supports evolving business needs.
• Cross-Platform Consistency: Ensure a consistent fan and client experience by aligning with other product teams across account management and identity, checkout, core ticketing, box office sales & support, fan support, and more.
You will also lead discovery efforts, define MVPs, conduct platform health assessments, and ensure that solutions are intuitive, performant, and globally extensible. This role requires a mix of technical acumen, strategic vision, tactical execution , strong collaboration. and deep empathy for end users alike.
WHAT YOU WILL BE DOING
• Lead cross-functional discovery work across engineering, design, and business stakeholders
• Translate user problems into clear, actionable product requirements
• Define feature requirements and prioritize the backlog
• Balance short-term business priorities with long-term platform evolution to help create a 3-6 month roadmap from the longer term Domain roadmap
• Distill complex technical solutions into easy to understand business concepts for business partners
• Use data to drive feature and capability prioritization decisions
• Define KPIs to measure product health
• Produce key product documents and artifacts (product briefs, product requirements documents)
• Confidently communicate across technical and non-technical audiences.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Product Leadership & Communication
• Proven experience managing a large-scale platform or SaaS product, preferably in live entertainment, e-commerce, or enterprise software
• Skilled at translating user problems into clear, actionable product requirements and roadmaps
• Experience in Agile development, roadmap planning, backlog grooming, and sprint rituals (Jira, Confluence, etc.)
• Represent the business by defining feature requirements, prioritizing the backlog, and ensuring relevant teams clearly understand what is being delivered, and why.
Discovery & Delivery
• Experience translating problems into clear, actionable product requirements and roadmaps
• Ability to work through ambiguity and legacy complexity to uncover modern solutions
Domain & Platform Understanding
• Familiar with ticketing systems or similarly complex transaction platforms
• Experience designing or supporting platforms involving user permissions, data flows, and API integrations
• Awareness of system reliability, performance, and scalability best practices
• Experience with platform modernization efforts or re - platforming initiatives is a plus

Bonus Experience
• Knowledge of live entertainment industry business, event types, and workflows
• Familiarity with ecommerce, checkout flows, or digital wallet integrations
YOU (BEHAVIOURAL SKILLS)
Comfortable leading cross-functional discovery work across engineering, design, and business stakeholders
• Confident communicator across technical and non-technical audiences.
• Strong instincts for balancing short-term business priorities with long-term platform evolutio n
• Exceptional organizational skills and attention to detail.
• Ability to work collaboratively across teams and departments, driving alignment and execution.
BENEFITS & PERKS
Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars :
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters , Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - F ans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork – While we celebrate individual achievement s, we know have more success as a team .
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent .
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive .
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital sta

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Jobcode: Reference SBJ-9z322m-216-73-216-26-42 in your application.