Product Manager - Post Purchase

Job Description

JOB DESCRIPTION – Product Manager, Discovery

Location: New York, Chicago, (Eastern time zone) Flexible

Division: Enterprise Product Management

Line Manager: Director, Product – Post Purchase

Contract Terms: Full-time/Regular

THE TEAM

The Marketplace Product team at Ticketmaster is responsible for the online and mobile face of the business and the technology behind it - which enables fans to discover, buy and manage the music, sports, arts and theatre tickets they just can't miss out on.

THE ROLE

As a Product Manager in our Post Purchase team, you'll be responsible for developing and optimising Ticketmaster's Order Management experience. You will work alongside the Director of Product to drive the launch, rollout and development of our modern order management platform. Your key focus will create a products and services that make the event-going experience fun, easy and convenient.

Ticketmaster has a commanding global presence with thousands of events on sale across 20+ markets and millions of customers. It's key that we have an intuitive and robust Order Management experience in Post Purchase, to allow fans the ability to Self-Serve all their event attendance needs.

RESPONSIBILITIES
• Contributing to the entire product life cycle: - crafting roadmaps, defining and prioritising product requirements, delivery and post-launch care.
• Helping to formulate clear and coherent business cases, competitive analysis, product support processes and configuration documentation.
• Defining product specifications using clear and consistent user stories, with acceptance criteria that are fully validated by relevant business stakeholders.
• Empathy for the fan and their needs to create the most useful and engaging Post Purchase products and services.
• Driving through the delivery of features from conception to launch, creating deployment plans and working with creative design, engineering and operations teams to execute.
• Analysing and reporting on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.

REQUIREMENTS
• Proven experience working with mobile responsive websites, preferably B2C e-commerce properties with high traffic.
• Demonstrable experience of interpreting business needs and converting to requirements.
• Understanding of agile product management techniques, including Epic and Story creation.
• Demonstrable communication and stakeholder management skills, including experience in dealing with remote colleagues, across business areas and levels.
• Working with marketing, ad services, client account management and legal governance teams throughout the development cycle to ensure the product meets expectations
• Proven product research and discovery skills including competitive analysis, usage reporting, data modelling, and testing.
• Demonstrable experience using Google Analytics.
• Desirable practical experience of working with public facing web services/APIs
• Desirable practical experience of delivering multivariate/A-B testing campaigns

BEHAVIORAL SKILLS/COMPETENCIES
• Exemplary interpersonal skills.
• Excellent presentation, written and oral skills.
• Ability to take initiative whilst working collaboratively – a true team player with 'can do' attitude.
• Strong attention to detail and highly analytical mind-set.
• Comfortable dealing with ambiguity and aptitude to propose solutions.
• Natural curiosity about how things work and confidence with technical details.
• Results and delivery focused with an eye for quality and reusability.
• Ability to adjust priorities and approaches.
• Ability to work in a fast-paced environment with tight deadlines.
• Drive to be a subject matter expert and ambition to grow in the role.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-dy9m5q-216-73-216-46-42 in your application.