Premium Operations Team Lead At Huntington Bank Pavilion

Job Description

Location: Chicago, Illinois

Venue: Huntington Bank Pavilion

THE JOB

Live Nation is seeking a Premium Operations Team Lead at Huntington Bank Pavilion The Premium Operations Team Lead assists the Premium Club Operations Supervisor with day of show responsibilities to maintain the integrity of the Premium Sales program while driving exemplary guest service.

WHAT THIS ROLE WILL DO
• Supports team in maintaining open lines of communication between Premium Operations and the PSS team
• Aid all crew members as necessary and communicate effectively with others to enhance the overall guest experience while serving as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details, etc
• Fields questions from Premium greeters, ushers, club team, etc. to be sure all have the tools and resources to drive the premium hospitality experience (scanners, wristbands, etc.)
• Monitor all Premium Seating areas to ensure only properly ticketed/ credentialed guests are permitted
• Partner with fellow crew members before and after the show to be sure that all premium seating/club areas are ready for the guest's arrival and prepare for the following show. This includes but is not limited to: removing all seating covers, collecting and properly storing event equipment such as lawn chairs, barricades, recycling, etc.
• Ensure guests are safely enjoying the show.

WHAT THIS PERSON WILL BRING
• Thrive in a team-inspired culture focused on delivering exemplary guest service
• Flexibility to work long hours during the weekday & weekend
• Leadership: Lead a group of 20-25 VIP Ushers
• Organization & scheduling experience
• Effectively communicate with leadership & problem solve in real-time
• Acute sense of judgment, tact, and diplomacy
• Ability to perform certain tasks such as lifting, standing, or extreme temperatures.

Jobcode: Reference SBJ-rjpn0b-3-137-185-180-42 in your application.