Phone Ambassador - MGM Music Hall Fenway

Job Description

THE JOB

The Phone Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.

WHAT THIS ROLE WILL DO
• Communicate venue information about policies and procedures to guests.
• Answer all incoming calls to the venue and provide guests with excellent customer service while answering all questions/concerns. Including but not limited to handling ADA requests, finding lost and found items, and being on top of health check policies for all events at MGM Music Hall Fenway.
• Monitor all venue email inboxes and answer guest emails in a timely manner.
• Look for ways to proactively assist the guests to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist in resolving guest complaints.
• Assist with updating venue information sheets that include show times, ticket sales, and other pertinent information
• Be an expert on all the Dos and Don'ts of attending shows at our venues.
• Assist in helping around the office with tasks including inventory and ordering supplies.
• May fill in temporarily with a department to support staffing levels during peak or break times.

WHAT THIS PERSON WILL BRING

Required:
• High School Diploma or equivalent
• Creative thinker and problem solver
• Excellent verbal and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+ and occasional sitting

Physical Demands/Working Environment:
• Working environment is fast-paced
• Position requires repetitive use of arms for answering busy phones and typing

Jobcode: Reference SBJ-g31549-44-222-134-250-42 in your application.