Operations Supervisor- The Mann Center

Job Description

THE JOB

The Operations Supervisor plays a key role in ensuring the seamless execution of daily venue operations, VIP programs, and special activations. Acting as a liaison between the venue team, guests, and management, this individual is responsible for maintaining high operational standards, ensuring exceptional guest experiences, and fostering strong communication among all stakeholders. This is a part-time, seasonal This part-time, seasonal role ( approximately April – November ) If you are a detail-oriented leader with a passion for operational excellence and delivering top-tier guest experiences, we invite you to apply for the Operations Supervisor position!

WHAT THIS ROLE WILL DO
• Oversee venue operations to ensure efficiency, organization, and adherence to venue policies and procedures
• Advance, coordinate, and execute VIP programs and activations ensuring a flawless experience for high-profile guests , artists, and partners
• Serve as a key point of contact between venue staff, guests, and senior management, facilitating clear and effective communication
• Monitor and address operational challenges in real time, proactively identifying and resolving issues
• Ensure that all staff members adhere to company policies, SOPs, guest service standards, and safety regulations
• Support the Operations Manager in implementing process improvements and operational strategies
• Conduct regular inspections of venue spaces to ensure cleanliness, organization, and readiness for events and daily operations
• Maintain accurate records of operational activities, guest feedback, and incident reports
• Train and mentor team members, fostering a culture of teamwork, accountability, and excellence
• Possess a problem-solving and growth mindset
• Willing to help in any department wherever is needed
• Adhere to Responsible Alcohol Service training guidelines and company policies to ensure the responsible service of alcohol
• Other related duties as assigned by management

WHAT THIS PERSON WILL BRING

Required:
• Strong leadership and problem-solving skills with the ability to make quick, informed decisions and effectively diffuse problematic situations
• Have a keen social perceptiveness, being aware of other's reactions and understanding why they react as they do
• Utilize critical thinking skills to identify alternative solutions and approaches to issues
• Excellent written and verbal communication and interpersonal skills to effectively liaise with guests, team members, and management. This position will require internal and external communication via email and phone before and after events.
• High attention to detail and exceptional organizational skills to manage multiple priorities simultaneously
• Ability to work in a fast-paced, dynamic environment while maintaining composure , professionalism , and a positive attitude
• Strong customer service mindset with a proactive approach to guest satisfaction. Be outgoing, friendly, and personable
• Commitment to work evenings, weekends, and holidays as needed based on operational demands. Be extremely reliable, dependable, and responsible
• Working knowledge of venue
operations, responsible alcohol service and guest relations
• Responsible Alcohol Awareness Training Certification or Equivalent

Preferred:
• Experience in a live music environment
• Previous experience in an event
operations , event management, or hospitality role
• Experience handling VIP clientele and high-profile activations
• Familiarity with venue management software or operational reporting tools

Physical Demands/Working Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job, the employee is regularly required to sit or stand for prolonged periods of time, walk various distances on both paved and uneven terrain; use hands and fingers; reach with hands and arms; bend, twist, crouch, or kneel; and talk or hear. The employee may be needed to lift and/or move up to 40 pounds with proper lifting techniques . Specific vision abilities required by this job include close vision and color vision. While performing the duties of this job, the employee may regularly be exposed to wet and/or humid conditions, cold weather, wind, dust or dirt, and extreme heat. The noise level in the work environment is usually moderate to loud. Employees may be exposed to flashing or strobing lights while on site.

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-pk8xmx-3-145-165-217-42 in your application.