Operations Supervisor - Citizens House Of Blues

Job Description

THE JOB
The Part-Time Operations Supervisor is responsible for assisting the Senior Venue Operations Manager and the Security Operations Manager with all aspects of operations at Citizens House of Blues Boston.
WHAT THIS ROLE WILL DO
• Works directly with the Senior Ops Manager and Security Ops Manager to perform day of show duties such as staff check in, assign duties to staff, etc.
• Respond to all elevated staff/guest inquiries and/or concerns regarding all shows, artist meet and greet packages, amenities including Foundation Room, Fast Lane as well as our VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Perform opening/running/closing duties according to Live Nation policy
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
• Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve all guest issues- consults or involves management if the situation escalates
• Ability to work all scheduled events within each of the three rooms (Music Hall, Foundation Room, and Restaurant), including Special Events, open to the public restaurant shifts, and concerts.
• Serves as the main point of contact for Artist's Merchandise Representative on day of show
• Create shows and inventory items in atVenu.
• Verify starting count of all merchandise inventory and match grosses with Artist's Merchandise Representative.
• Verify ending count of all merchandise inventory and settle on atVenu with artist.
• Collect contact information for payment follow up.
• Other operational duties as assigned
• Able to work late nights
• Be knowledgeable about the Foundation Room, including details about memberships, security protocols, etc., to be able to answer guest and staff questions.
• Be able to assist VIP sellers and guests with inquiries about Fast Lane, upsells
• Be able to assist Coat check staff on a nightly basis.
WHAT THIS PERSON WILL BRING
Required:
• Responsible Alcohol Awareness Training Certification or Equivalent
• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Read guests in order to anticipate their needs
• Turn potentially negative situations into positive ones
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• High School Diploma required
Preferred:
• Experience in a live music environment
• College diploma in related field
Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs using proper lifting techniques
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Jobcode: Reference SBJ-veexk0-216-73-216-145-42 in your application.