Operations Supervisor- Punch Line
San Francisco, CA
This position exercises overall responsibility for facility operations and employee management by performing the following duties personally or through others.
Duties & Responsibilities
This position will supervise a large number of non-exempt part-time staff.
Oversee and insure execution of all operating department compliance policies and procedures
Motivated and experienced individual. Responsible for managing all aspects of facility operations, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships and staffing. Candidate is a proven leader with strong management and communications skills. Extensive knowledge of venue operations and facility management required.
Recruits, hires, trains, schedules, and supervises part-time staff/supervisors including but not limited to: Security, Maintenance, merchandise, coat check and Cleaning departments.
Working with General Manager, assist in the preparation of annual operations budget.
Maintains and monitors records of all incident reports, Responds to customer feedback.
Ensure optimum operating condition of all facility equipment, such as parking and crowd control devices.
Implementation and execution of all Live Nation policies, procedures and programs.
Coordinate and manages approved subcontractors and third party vendors to ensure safe, efficient and successful events.
Effectively manages all employee data, time off tracking, and payroll for in-house departments. Maintains records of staff trainings, evaluations, and oversees incentive programs.
Maintain all required governmental reports and files.
Education and/or Experience
• Minimum two years experience as House/Operations Manager in a comparable position.
• Supervisory experience managing large numbers of employees, including Security, Ticket Takers and Ushers.
• Knowledge of local ordinances, regulations, laws, policies, and procedures relating to public assembly and a food and beverage operation.
• Computers skills, Microsoft Word, Excel and Outlook
• Experience with Workday, ABI/TMSS
• Experience settling shows preferred.
• Oral and written communication skills essential
Certifications, Licenses or Registration
Must or able to obtain a Proprietary Private Security Officer or guard card.
The work environment is at the venue. The Facility work week varies from week to week and can be a seven day week with evenings, weekends and holidays often required.
Physical requirement requires the ability to work around loud music, crowds, hazers, strobe lights and the ability to climb stairs.
EQUAL EMPLOYMENT OPPORTUNITY
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of
Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.
Jobcode: Reference SBJ-rnbmy1-3-236-84-188-42 in your application.
Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.