Operations Manager - Foundation Room

Job Description

WHAT THIS ROLE WILL DO

Team Member Recruitment, Training, Development and Management Responsibilities:
• Development of Hourly Team Members
• Discipline
• Conflict Resolution
• Ensuring compliance with Workplace Standards
• Communication
• Floor Management Functions

Ensuring Optimal Guest Experience
• Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP's to instill appreciation for their membership and patronage
• Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues
• Ensures that all special events are executed properly, to the guests' satisfaction
• Must possess a solid understanding of the nightlife industry, promotions and industry trends
• Guest Relations & Membership Fulfillment
• Maintain all HOB Standards

Enhance Revenue/ Controlling Costs
• Assist that Food & Beverage COGS, controllables and labor are within budgetary guidelines
• Participates in developing long and short term plans for revenue growth and cost control measures
• Generate/Enhance Revenue
• Execute nightly programming that fosters increase in guest count and incremental sales
• Execute on initiatives developed by VIP Services or sales team

Vibe, Atmosphere and Maintenance within the venue
• Creates and maintains an environment of high energy vibe that fits within Foundation Room standards
• Ensures atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor.
• Manages physical plant/facility to ensure proper repair and maintenance
• Maintains Cleanliness standards at its highest

Essential Personal & Interpersonal Skills
• Capable of maintaining a positive attitude
• Maintains objective view in all circumstances
• Listens empathically to Management and Team Members
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Behaves professionally to maintain/enhance a positive image
• Thinks creatively to produce new possibilities in all areas of operations
• Ability to alleviate volatile situations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the Mission and Values of the company

WHAT THIS PERSON WILL BRING
• Accountability
• Development (self and subordinates)
• Working Relationships
• Judgment
• Quality of Work
• Dependability/Reliability
• Written and verbal communication
• Manageability
• WORKING KNOWLEDGE OF: Restaurant/music hall operations; up-scale dining procedures; wine knowledge; purchasing, receiving, inventories and cost controls as it applies to liquor/bar product; computers (Windows environment: spreadsheets, word processing, databases); budgeting; cost of sales; P&L statements; basic accounting/payroll reporting; training programs; nightlife operations and trends
• ENTRY LEVEL KNOWLEDGE OF: Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions
• INTERPERSONAL SKILLS: Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity
• ABILITY TO: Handle various projects at one time, coordinate membership activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner
• SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) High School diploma required, College preferred, T.I.P.S. certification or equivalent; 3-5 years experience in up-scale restaurant and/or in a live music club or nightlife industry

Jobcode: Reference SBJ-gkyvzq-3-138-121-183-42 in your application.