Operations Associate

Job Description

WHO ARE YOU?

Passionate and driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and collaborative. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, please read on!

THE JOB

You will play a key role in keeping the Brand Management team on top of their game. You will be directly involved in making sure the Brand Management team maintains itself as a world class organization, delivers extraordinary service and value to our brand partners, and supports cross functional teams within the Media & Sponsorship Division. This role will report to the Chief of Staff, Brand Management and focus on:
• Communications
• Financial Reporting
• Team Organization & Hiring
• Training & Development
• Client Engagement & Performance

The Brand Management team is the get stuff done, turn-problems-into-solutions, make our clients look like the rock stars, driving force within the Live Nation Media & Sponsorship division. We are a collection of resourceful, ambitious, and strategic minded individuals that thrive in an environment full of variables and unknowns. If you like to sit at a desk, write white papers, and theorize on how things should work this is not the job or team for you. If you're ready to do the best work of your life, we should talk.

WHAT THIS ROLE WILL DO

Brand Management Communications
• Manage internal team communications (team meetings, calls, emails) including monthly All-Hands calls as well as cross-functional team meetings as needed
• Support Chief of Staff and BM Leadership in planning in-person team conferences
• Maintain key team documents including org charts, account assignments, key contact information, OKR tracking, NPS performance summaries and other centralized information needs

Financial Reporting
• Manage P&L for the Brand Management team in coordination with BM, Finance and Sales; update and review with stakeholders every other month
• Analyze division-level financial reports, verifying accuracy of data with Brand Management teams and internal financial reporting system

Client Engagement & Performance
• Manage the team's Net Promoter Score program to measure client satisfaction, including survey platform management, scheduling surveys, analyzing/presenting the results and developing insights from the data
• Track team OKR progress and performance throughout the year
• Coordinate team's festival activity including maintaining list of sponsors at each festival, tracking on-site attendance, and ensuring division wide recaps are delivered on-time

Training & Development
• Own internal teamsite - a centralized place to house resources, education & training materials - including keeping documents up to date and working with internal team members to create new materials
• Work with VPs and BM Leadership to identify training and development needs and opportunities for Brand Management
• Be an advocate for standardization of division-wide collaboration tools to increase productivity and drive efficiency across all department
Other
• Oversee other special projects as needed such as supporting hiring/recruitment efforts, client hospitality experiences, etc.
• Additional responsibilities as requested from manager and/or BM Leadership

WHAT THIS PERSON WILL BRING
• 1-3 years direct experience in operations, client service, media or entertainment, and/or marketing consulting, advertising or activation agencies
• Superior project and time management skills including managing multiple projects simultaneously
• Excellent communication skills – written, verbal and presentation
• Record of successfully deploying and managing enterprise level technology systems and/or processes
• Success working with cross-functional teams (Sales, Creative, Integrated Marketing)
• Work with recognizable global brands preferred
• Proficiency in Microsoft Office applications including Word, PowerPoint and Excel
• Experience with project management programs such as Asana/Trello is a plus

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Live Nation's policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.

Jobcode: Reference SBJ-rb2jqe-3-144-187-103-42 in your application.