Manager, Product Analytics and Insights

Job Description

JOB DESCRIPTION – Manager, Product Analytics and Insights
Location: Oregon - Remote, Idaho - Remote, Arizona - Remote, New Mexico - Remote
Division: Global Product Analytics and Insights
Line Manager: Sr Director, Global Product, Analytics, and Insights
Contract Terms: Full-time/ Regular
THE TEAM
The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights. Members of the Insights and Analytics Team partner with business teams across multiple functions including Product, Design, Sales, Marketing, Strategy, & Finance providing analyses covering fan insights, ticket sales, shopping behavior, site analytics, incremental revenue streams, venue/client analysis, and customer lifetime value.
THE JOB
We are in search of an experienced analyst who will support Product Analytics and Insights . As the Manager , Analytics and Insights, you will be responsible for providing actionable data insights that drive product development and enhance the overall fan experience. You will work with complex data sources, multiple tools, and analytical rigor. You will work with various teams to coordinate analysis and testing efforts.
WHAT YOU WILL BE DOING
• Collaborate with cross-functional teams to define and measure key digital metrics aligned with business objectives .
• Utilize data analysis to uncover trends, patterns, and opportunities, providing actionable insights to inform product strategy.
• Lead the development and implementation of analytics tools and methodologies to enhance data-driven decision-making processes.
• Work closely with stakeholders to understand business requirements and translate them into analytical solutions.
• B uild strong relationships with internal stakeholders and counterparts within the Insights and Analytics NA organization .
• P artner with the research team to triangulate and understand our fans' needs and provide actionable insights that help stakeholders make informed business decisions.
• Collaborate with stakeholders on testing design and performance reporting.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Working knowledge of dashboarding tools such as Domo, Looker Studio, Tableau .
• Experience with digital analytics platforms and tools like Adobe Analytics , Google Ana lytics, Monetate , Contentsquare , and Pendo .
• Excellent communication and presentation skills . Ability to translate complex analytical findings into clear, engaging narratives for non-technical audiences
• Ability to design and run complex experimental product tests from A / B to Multivariate tests.
• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint, and expertise in SQL, and Google BigQuery .
• Advanced or expert level e xcel skills with the ability to create and automate dynamic models required .
• Excellent presentation skills.
YOU ( BEHAVIORAL SKILLS )
• Ability to partner with stakeholders to understand their use cases , develop analytical frameworks, and provide data driven strategic business insight .
• Ability to build rapport and trust with diverse team members.
• Openness to diverse perspectives and ideas.
• Identifies and focuses on high-impact tasks and goals.
• Manages time effectively to meet deadlines and commitments.
• Flexibility to adjust to changing priorities or environments is essential.
• Resilience in the face of setbacks or obstacles is important.
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision .
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you are passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-pkk2b4-216-73-216-222-42 in your application.