Lead Engineer

Job Description

JOB TITLE: Lead Software Engineer, Kubernetes
Location: Remote, US
Division: TechOps
Line Manager: Manager, Kubernetes
Contract Terms: Permanent
THE TEAM
The Kubernetes Team is part of the larger Ticketmaster Techops Division, and Infrastructure segment. Our team spans North America and Europe, running Kubernetes and Container systems across NA, EMEA and APAC regions, supporting 30K+ unique deployments. We have coverage in 5 timezones, and this role is aimed at an engineer who loves to automate, and improve processes that help global entry and onsales s/ucceed.
THE JOB
Our team owns both the core deployment of Kubernetes, as well as ~60 supporting apps, and is undergoing a migration to EKS Hybrid Clusters, to span AWS and OnPrem Datacenters. You'll join an oncall team of Principal and Senior engineers in ensuring secure, reliable and scalable systems are always online.
WHAT YOU WILL BE DOING
Tactical Work (55%)
• Design and implement backend systems that abstract infrastructure concerns and enable self-service capabilities, focused on integration inside of Kubernetes
• Develop and support internal tools, APIs, and automation frameworks used by infrastructure and application teams
• Implement enhancements to CI/CD pipelines using GitLab, focusing on security, repeatability, and observability
• Write clean, testable, and well-documented code that serves as an example for the team
Solutions Architecture (30%)
• Contribute to backend architectures and patterns that scale across infrastructure domains
• Create design documents, system diagrams, and proof-of-concepts for your projects
• Leverage Kubernetes and infrastructure-as-code tools to deliver reusable software components and automation services
• Collaborate with Principal Engineers on architectural decisions and implementation approaches
• Understanding of Linux and Networking around TCP/IP around the scale of our network
Strategic Work (15%)
• Partner with team leads to deliver on platform modernization initiatives
• Share knowledge and best practices with team members
• Provide technical guidance to junior engineers and participate in code reviews
You will also:
• Build backend systems primarily in Go, Rust, or Python, focusing on maintainable, testable, and observable code
• Develop CLI tools, APIs, and services that improve the developer experience
• Use Terraform to integrate with existing infrastructure components
• Apply software engineering best practices to infrastructure automation, including testing and observability
• Work in an Agile environment (SAFe) with scoped work in Jira, delivering on sprint commitments
• Implement security controls and compliance requirements through automation
• Support critical issues as part of the team rotation, with focus on building systems that minimize operational burden
• Ability to troubleshoot real time and historical issues, with an eye towards long term solutions
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Strong experience as a backend or platform software engineer, with exposure to developer tooling or infrastructure automation
• Previous experience as a Kubernetes Admin, or Power User deploying distributed applications to clusters
• Solid programming proficiency in at least one of: Go, Rust, or Python, with willingness to learn others
• Experience building internal APIs, automation tools, or platform services
• Working knowledge of GitLab CI/CD, and infrastructure-as-code tools like Terraform, Pulumi, or Ansible
• Understanding of observability and monitoring principles (e.g., Prometheus, Grafana)
• Good grasp of infrastructure concepts with a software engineering approach-this is not an operations or SRE role
• Experience working in Agile environments and comfortable with remote collaboration
• Nice to have: Certified Kubernetes Application Developer (CKAD) or Certified Kubernetes Administrator (CKA)
YOU (BEHAVIOURAL SKILLS)
• Detail-oriented problem solver with strong analytical and debugging skills
• Self-motivated and comfortable working independently while knowing when to seek guidance
• Passionate about software craftsmanship, clean code, and continuous learning
• Clear technical communicator who can explain complex concepts to both technical and non-technical stakeholders
• Focused on practical solutions that balance ideal design with delivery timelines
• Committed to code quality, testing, and building reliable systems
• Eager to learn and grow, with openness to feedback and coaching from senior team members
• Strong technical curiosity and willingness to dive deep into problems
BENEFITS & PERKS
Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters , Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork – While we celebrate individual achievements, we know have more success as a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent .
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with .
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disa

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Jobcode: Reference SBJ-mkx68x-216-73-216-103-42 in your application.