Junior IT Specialist

Job Description

JOB DESCRIPTION – Junior IT Specialist

Location: Warsaw Poland

Contract Terms: Permanent, Fulltime

THE TEAM
Our IT team plays a vital role in ensuring smooth operations for the company and its partners. We provide technical support for various systems, manage event access control, and maintain the hardware and software used across the business. Our goal is to ensure reliability and innovation in all technical aspects, helping to streamline processes and enhance customer experiences.

THE JOB

As a Junior IT Specialist, you will provide critical support to the company and its partners, ensuring seamless operation of systems related to events, sales outlets, and access control. This role is a key contributor to maintaining the company's hardware and software infrastructure, while also participating in the design and implementation of technical solutions for our events.

You will work directly with internal teams, external partners, and various company departments to ensure proper technical operation and support. As a part of this role, you will be involved in hands-on troubleshooting, training, and system upgrades, making this an exciting opportunity for someone passionate about technology and live events.

WHAT YOU WILL BE DOING
• Provide technical support to the company and its partners, ensuring smooth operations across all IT-related systems.
• Implement, test, and maintain software and hardware solutions for the company, ensuring high performance and reliability.
• Offer technical support for company outlets and points of sale, troubleshooting and resolving issues efficiently.
• Design and implement event access control solutions, ensuring systems are fully operational and compliant with requirements.
• Conduct training sessions for staff on various software and hardware solutions, improving system use and adoption.
• Perform troubleshooting, maintenance, and stocktaking for the company's hardware and software assets.
• Translate software documentation and user manuals from English to Polish, ensuring accessibility for the local teams.
• Assist in testing new systems to ensure they meet the company's technical specifications.
• Collaborate with internal teams to continually optimize technical processes and solutions.
• Execute additional tasks and projects as assigned by supervisors to support the company's overall objectives.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Strong knowledge of software and hardware troubleshooting, with a focus on POS and access control systems.
• Experience with event management or live entertainment systems is an advantage.
• Ability to work independently on complex technical tasks while also being a team player.
• Fluency in both Polish and English is required for effective communication and documentation.
• Proficiency in technical training and providing user support for IT solutions.
• Solid understanding of networking, server administration, and system maintenance.
• Experience in translating technical documentation is a plus.
• Ability to multitask and manage priorities in a fast-paced environment.

YOU (BEHAVIOURAL SKILLS)
• Team Player: Collaborate with cross-functional teams to ensure smooth IT operations.
• Problem Solver: Take initiative in diagnosing and resolving technical issues.
• Detail-Oriented: Meticulously handle technical details to avoid disruptions in service.
• Customer-Focused: Maintain a service-oriented mindset in all technical support activities.
• Adaptable: Handle multiple tasks in a dynamic work environment with ease.
• Proactive: Anticipate challenges and prepare solutions in advance.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

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Jobcode: Reference SBJ-dyzq93-35-171-164-77-42 in your application.