Guest Services

Job Description

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

Job Functions:
* Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.
* Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.
* Confer with customers by telephone or in person to provide information about products and services, or obtain details of complaints.
* Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
* Other tasks as assigned by the Guest Services Manager
* Refer unresolved customer grievances to designated departments for further investigation
* Assist guest with any questions or needs

Qualifications:
* High School Diploma or equivalent preferred
* Two years experience in Customer Service and communications preferred
* Strong strategic thinking and creative problem solving skills
* Excellent verbal, written and interpersonal communication skills
* Acute sense of judgment, tact and diplomacy
* A strong-sense of teamwork and ability to execute programs
* Excellent verbal and written communication skills
* Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

Jobcode: Reference SBJ-re2xx5-3-15-143-181-42 in your application.