Global Affiliate Data Analyst

Job Description

Awesome Job: Global Affiliate Data Analyst, Distributed Commerce

Great Location: Chicago, IL

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE TEAM

Distributed Commerce at Ticketmaster is focused on building best-in-class partnerships to sell incremental tickets on behalf of our clients, supported by innovative, modern technology solutions to manage content delivery, transactional capabilities and ticket delivery. The team is global in nature, servicing partnerships in social media, music streaming, e-commerce, voice and more to drive awareness and sales for all potential clients.

THE JOB

Imagine buying a concert ticket via Facebook, or Google, or Spotify? Or working on projects with immense scale and visibility in the marketplace, while driving a program that reaches millions of fans on a monthly basis? As Ticketmaster expands its footprint to allow for the exposure and promotion of live events, as well as transactability of those events across a wide variety of platforms (from social media sites, to marketplace platforms, to music discovery experiences and more), this Affiliate Marketing Manager will play a critical role in the adoption and scale of Ticketmaster's next generation Distributed Commerce affiliate marketing suite across the globe. Ticketmaster is looking for a collaborative marketing manager who can manage a complex, vast partner ecosystem, who thrives in the data, and deeply understands marketing techniques and the affiliate marketing ecosystem.

WHAT THIS ROLE WILL DO
• Support management of global affiliate program (1000+ affiliates); 12M tickets, $1B+ GTV in 2019)
• Ownership of long tail partners globally, unlocking new optimization and revenue opportunities
• Primary focus as team analyst to understand performance trends amongst partners, within different markets as well as categories. Help define monetization opportunities, compensation rates and efficiencies across the program, globally.
• Operations support, including all inbound partnership requests and maintaining the public face of the Ticketmaster Affiliate Program
• Provide technical support to partners, including API/Data feeds and tracking related inquiries
• Support internal reporting needs for Distributed Commerce team, as well as Ticketmaster client-facing teams. Focus on monitoring performance, identifying opportunities, and promoting success of the Affiliate Program.
• Execution of partner-side product marketing to maximize partner engagement, with ability to speak to different technical solutions
• Exploitation of event merchandising opportunities with partners to meet budget and sales goals
• Support Facebook Official Events via Ticketmaster's in-house event management platform, respond to requests from internal client support teams

TECHNICAL SKILLS/COMPETENCIES
• Ideal candidate will have a minimum of 3+ years in marketing functions, with a focus on affiliate management.
• Data analysis background is critical for this role, as your day-to-day will extensively focus on your ability to track, manage and discern performance trends and provide concrete recommendations for optimization. Being highly proficient in Excel, or other data analysis programs, is a must.
• Account management chops are a core element of the job, and you must be able to manage partnerships from the across the globe, with considerations for uniqueness of individual markets. A service-oriented mindset is critical, where you're able to work to find common ground with partners.
• Ability to understand the complex considerations of different ticketing markets and systems, particularly in regards to monetization efficiencies on a global basis. Strategize globally – execute locally.
• Strong Communicator, with high level of comfort presenting data, building presentations, and communicating regularly with internal teams and partners
• Solution oriented mindset, executing data driven approach to complex issues that arise
• Be curious – you should be driven to know whether a partner is working, and why.
• Bachelor's degree or equivalent experience
• Understanding of the ticketing or live event industry a significant plus.

BEHAVIORAL SKILLS/COMPETENCIES
• Aptitude to quickly understand technical considerations, even in a non-technical role – APIs, data feeds as well as website tagging and operations are critical for this role. The success of this candidate is based on their ability to roll up their sleeves and understand how the technology works between desktop, mobile, apps.
• Solution oriented mindset, executing data driven approach to complex issues that arise
• Be curious – you should be driven to know whether a partner is working, and why.
• Process oriented mind-set with continuous drive to streamline affiliate program operations
• Ability to prioritize and strategize in a dynamic fast-paced environment, balancing marketing opportunities, technical hurdles, data requests, and daily management with short lead times.

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-gx7y4o-3-146-105-137-42 in your application.