General Manager - Chateau Ste. Michelle

Job Description

THE JOB

We are seeking a General Manager to oversee business operations ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.

WHAT THIS ROLE WILL DO
• Establish and maintain high standards of customer service for staff, customers, and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Collaborate with our Venue Partner/Owner, Marketing, Premium Seat Sales, Food and Beverage team, Ticketing, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
• Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
• Coordinate security efforts including company best practices, protocols, and training
• Advance each show with tour security directors and fulfill tour security requirements
• With Venue Partner and national team, oversee food and beverage performance and strategies (point of sale ratio, variety, etc.)
• Work with national team to oversee Merchandise Sales performance and strategies.
• Hire, train, and schedule full and part-time employees, and work closely with all subcontractors and/or third-party vendors
• Work with Venue Partner to promote and establish ''rental'' events in the venue.
• Work closely with Live Nation promoters and operations and provide direction on standards and compliance
• Manage, coordinate, and facilitate operations and event set-up
• Perform and execute successful settlement of events
• Perform and executes timely Flash Reports after events
• Use Live Nation standard systems to assist with budget forecasting, operational and production expenses, accounts payable, and ancillary revenue streams
• Coordinate day of event activities and matters
• Excellent working knowledge of Health & Safety
• Implement and comply with the companies' audit procedures, including oversight of ticketing procedures
• Ensure that employee performance is monitored and reviewed accordingly
• Management of employee attendance records for all employees
• Any other reasonable duties as required by the executive management
• Work closely with key civic governmental departments, as well as interaction with the community in general
• Other duties as assigned
• Develop and supervise many exempt and non-exempt positions, both seasonal and event-focused
• Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
• Responsible for meeting staffing levels and budget targets for each event
• Work with all other departments to help fulfill needed requirements
• On site for each event prior to load in and until load out
• Learn and understand Live Nation programs, systems, and protocols used for forecasting, budgeting, settlement, and communications
• Assist with development and implementation of capital improvement expenses, potentially including large-scale construction projects

WHAT THIS PERSON WILL BRING
• Minimum 5 years experience as a general manager or operations manager in a hospitality related business
• Background in event sales and promotion
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate situations

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-rv8enj-216-73-216-73-42 in your application.