Event Staff - Vibrant Music Hall

Job Description

The Role:

Responsible for assisting guests, maintaining public safety, controlling venue access to restricted areas, and preventing unauthorized items from entering the venue

Job Function:
• Provide a safe environment for guests and venue/tour staff.
• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Assist in VIP areas of the venue for access control.
• Assist in searches for non-permitted items and ticket scanning of anyone who enters the venue. Also, operating detection devices (walk thru metal detectors and wands) as needed.
• Be aware of and communicate any suspicious items and activities to Supervisors.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
• Assist in resolving guest complaints.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Help with the removal of any debris after the guests have exited the venue.
• Ability to perform duties in a professional manner and appearance, ability to make independent and good judgement decisions within proper policy and procedures.
• Position requires physical activity such as walking, standing, climbing stairs and lifting and carrying 30 lbs+.
• Follow all state and local health guidelines as directed by the CDC.

Jobcode: Reference SBJ-gm2b3m-3-137-213-117-42 in your application.