Event Staff - MGM Music Hall Fenway

Job Description

THE JOB
The Event Staff position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.
WHAT THIS ROLE WILL DO
• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints. Work staff entrance and give out employee badges
• Help maintain PPE and sanitization inventory
• Communicate venue information about policies and procedures to guests
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue. May also distribute advertising flyers.
• Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.
• Keep records of inquiries, complaints, or comments.
• Help with VIP programming under the direction of the Operations Manager
• Report maintenance and cleaning issues during a show to the respective department manager.
• Monitor and log lost and found items
• Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
• Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
• Prevent and resolve altercations among guests
• Maintain control by circulating through your work area throughout the shift
• Set up area before opening (stanchions, table configuring, etc.)
• Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift
WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent
• At least 2 years in Guest Service and communications
• Creative thinker and problem solver
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting
• Ability to work late hours
• Flexible schedule
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Jobcode: Reference SBJ-o11oj4-18-97-14-87-42 in your application.