Full Time Job

Employee & Guest Experience Manager

Live Nation

West Valley City, UT 11-27-2022
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  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description

THE JOB

US Concerts is seeking is seeking an Experience Manager for the USANA Amphitheatre. The Experience Manager will be responsible for administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division-wide goals. This is a seasonal position with an events-based schedule from February to October.

In partnership with the venue General Manager, this position is responsible for administering employee engagement, venue staffing and guest service division-wide goals.

WHAT THIS ROLE WILL DO
• Plan and coordinate processes and activities associated with employee engagement and guest service.
• Partner with the venue's Guest Ambassadors to create encore moments at every show.
• Will be act as the lead in maintaining metrics and sharing information with the corporate office.
• Work with Department Managers and Supervisors to ensure service standards are being communicated pre-event and demonstrated during and post the event.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Will be the venue's brand ambassador and the face of the service culture program.
• Administrator for the guest service, recognition and employee training system(s).
• Administer anniversary service awards and other employee recognition and guest service programs.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the General Manager.
• Lead the end of season employee opinion survey for the venue.
• Research best practices and collaborate with the General Manager to develop venue opportunities to increase employee engagement, increase guest satisfaction.
• Help facilitate new employee orientation.
• Manage applicable venue service program budget and process vendor invoices.

WHAT THIS PERSON WILL BRING:
• Must be able to maintain composure and organization in an often hectic and loud environment.
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creating solutions.
• 1 years' plus of administrative experience.
• 2-3 years' plus of work experience in a comparable role.
• 1-2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.

Jobcode: Reference SBJ-r7jejq-35-172-224-102-42 in your application.

Company Profile
Live Nation

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.