Director Of Venue IT Services

Job Description

THE JOB

Reporting to the VP of Network Services, the Director of Venue IT will manage a regional team of Venue IT Managers that collectively support over 150 venues across North America. This individual will provide oversight with project coordination, prioritization and over-arching logistics for many venue IT initiatives. The Director of Venue IT will run point on many aspects of the project, working cross-functionally with business owners, General Managers and other tech leads to execute the projects on time, within budget and with a focus on day-two support.

WHAT THIS ROLE WILL DO
• Work closely with Venue Nation IT leadership to fully understand business priorities and develop an effective strategy for deploying and supporting leading edge technology to our venues.
• Set up and manage programs/projects to deliver enterprise technology offerings
• Assure that standard and repeatable-at-scale business cases are developed properly and that we deliver on those commitments.
• Recognize areas for procedural or process improvements and implement accordingly.
• Be an effective relationship manager to prioritize, organize, co-ordinate and effectively communicate multiple internal and external parties where required, to assure delivery of all of all approved projects.
• Adhere to effective program management tools and templates, ensuring consistent standards for project plans, business cases, stakeholder communication, scope of work, requirements, etc.
• Work with extended teams to identify, forecast and execute priority budget items
• Provide a presence of confidence and experience to mentor developing team-members
• Partner with other functional groups to develop, manage, track, and analyze operational support structures, tools, and procedures to gain maximum effectiveness, efficiency, and a quality customer experience
• Establish functional strategic goals for improving operations, products and services. Initiate and direct activity aligned with achieving improvement goals.
• Ensure managed service partners and external vendors are meeting established SLAs via effective reporting mechanics
• Ensure Live Nation venue's technical infrastructure is operational in accordance with established security procedures and best practices.

WHAT THIS PERSON WILL BRING
• BA or BS degree in business, technology or other related field preferred.
• 5+ years of experience in a management role for an IT services team for a large enterprise
• Excellent analytical and problem-solving skills to work effectively with teams throughout organization
• Strong vision setting, concept articulation and exceptional communications skills (presentation and written) that would facilitate effective partnering with internal customers, critical stakeholders and technical leadership teams
• Ability to manage geographically diverse staff and resources in both daily operations and event support
• Willingness/ability to work off-shifts (evening and weekends) to support and/or lead Incident Management during critical events
• Proven ability to establish operational procedures, technical direction and standards
• Extensive experience working with vendors and ensuring successful delivery of services and results
• Ability to travel approximately 30% of the time.
• An office at home that is conducive to a stable and productive work environment
• Familiarity with project management tools and software packages
• Experience working in a team-oriented collaborative environment
• Ability to rapidly adapt and respond to changes in environment and priorities
• Ability to elicit cooperation from senior management and other departments

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Jobcode: Reference SBJ-ro433p-98-82-120-188-42 in your application.