Director Of Music Hall Operations

Job Description

WHAT THIS ROLE WILL DO

TeamMember Recruitment, Training and Development:
• Recruitment and Training of Department Managers and Supervisors
• Conducts annual performance appraisals of managers/supervisors
• Provides for development of Managers and Supervisors
• Conducts performance counseling and ensures Discipline/Termination procedures follow all HOB guidelines
• Ensures conflict resolution procedures are followed
• Ensure compliance with HOB Workplace Standards
• Facilitate proper inter-departmental communication and organization
• Assist and support TeamMembers in any of their job functions as needed

Ensuring Optimal Guest Experience
• Maintains appropriate HOB environment
• Maintain all HOB guest service standards
• Maintain high level of Guest Relations

Enhancing Revenue/ Controlling Costs
• Maintains HOB systems for all cost controls/inventories
• Assist GM in preparation of annual budget/planning process and Quarterly Operating Plans
• Develop strategies to Generate/Enhance Revenue
• Maintains controllable expenses and establishes effective cost control systems

Ensure Environmental Quality and Ambiance
• Ensures atmosphere is conducive to a quality experience (lighting, sound, room temperature, cleanliness, light of sight, table maintenance, VIP seating, etc.)
• Maintains standard operating procedures
• Ensures applicable health and safety requirements are met or exceeded

Essential Personal & Interpersonal Skills
• Capable of maintaining a positive attitude
• Maintains objective view in all circumstances
• Listens empathetically to Management and hourly TeamMembers
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Behaves professionally to maintain/enhance positive image of HOB
• Thinks creatively to produce new possibilities in all areas of operations
• Maintains and engenders composure to assuage volatile situations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the values and principals of the company
• Coordinates with marketing, talent and box office departments on special promotions and/or guest lists

WHAT THIS PERSON WILL BRING

Required:
• High school diploma
• 3-5 Years experience in high volume restaurant experience
• Minimum of 2 years supervisory experience
• Previous experience with managing purchasing, receiving, & inventories
• Previous P&L responsibility and knowledge of accounting techniques

Preferred:
• College Degree
• TIPS certified or equivalent
• Responsible Alcohol Service certification

Physical Demands/Working Environment:
• Ability to lift 75lbs for liquor pulls, beer kegs, etc.
• Environment is often fast paced, loud and stressful
• Lifting and bending
• Able to wear a radio earpiece during the scheduled shift
• Ability to stand for prolonged periods of time

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Jobcode: Reference SBJ-g6jm59-44-201-72-250-42 in your application.