Director Of Music Hall Operations

Job Description

WHAT THIS ROLE WILL DO

TeamMember Recruitment, Training, Development and Management Responsibilities:
• Recruit and/or interview Manager and Supervisor candidates
• Recruit, hire and train hourly, non-exempt TeamMembers
• Conduct annual performance appraisal of TeamMembers
• Provide concise information for Manager appraisals
• Provide developmental action plans for TeamMembers, when required
• Conduct disciplinary sessions in accordance with HOB guidelines
• Ensure appropriate conflict resolution procedures are followed
• Ensure compliance with HOB Workplace Standards
• Maintain open communication policy
• Assist and support TeamMembers in any of their job functions, as needed

Ensuring Optimal Guest Experience
• Ensure Environment and aesthetic is maintained to HOB standards at all times
• Oversee and facilitate guest fulfillment and requests
• Maintain all HOB Standards
• Oversee revenue center programming and/or late night activities
• Oversee execution of Special Events in cooperation with Logistics and Sales Managers

Enhancing Revenue/ Controlling Costs
• Generates/enhances revenue to meet or exceed budgetary expectations, in conjunction with the General Manager and/or Assistant General Manager
• Maintain effective cost control systems
• Control Costs
• Assist General Manager (GM) and Assistant General Manager (AGM) in preparation of annual budget/planning process; implements approved budgets
• Responsible for assisting the GM and AGM the creating and implementing Quarterly Operating Plans (QOPs)

Essential Personal & Interpersonal Skills
• Capable of maintaining a positive attitude
• Maintains an objective viewpoint in all circumstances
• Listens empathetically to Management and hourly TeamMembers
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Behaves professionally to maintain/enhance positive image of HOB
• Thinks creatively to produce new possibilities in all areas of operations
• Maintains and engenders composure to assuage volatile situations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the values and principals of the company

WHAT THIS PERSON WILL BRING

Required:
• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• 3-5 years high volume experience in fine dining/restaurant/club operations/promotions/programming
• 2 or more years of operations supervisory or management experience.
• Guest relations, customer service
• Wine & Liquor knowledge
• Microsoft Word, Excel and PowerPoint familiarity
• General Point of Sale (POS) system knowledge
• Basic Accounting
• P & L statements
• Purchasing/Receiving
• Inventory
• Training
• High School Diploma required

Preferred:
• College Degree in related field
• Behavioral Based Interviewing Skills

Physical Demands/Working Environment:
• Working environment is fast-paced, loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Jobcode: Reference SBJ-gk8204-3-144-172-115-42 in your application.