Customer Service Advisor

Job Description

Company: Live Nation (Music) UK Ltd
Department: Cuffe and Taylor Operations
Location: Farringdon, London
Reports to: Customer Service Manager, Cuffe and Taylor
Working Hours: Full time
Contract Type: Fixed term, 9 months
Role Description
The main purpose of this position is to provide support to the customer service and operations team at Cuffe and Taylor. The role will focus on responding to fan queries and ensuring FAQs and information is up to date.
Cuffe & Taylor operates Lytham Festival, Live at The Piece Hall, Scarborough Open Air Theatre, Summer Sessions, Cardiff Castle, Lincoln Castle, and many other sites. Cuffe & Taylor also Produce and promotes over 1,500 theatrical shows across the UK and Internationally each year and project manages a major London attraction.
What it's like to work in the team
The Cuffe and Taylor team is a passionate and driven group, delivering large-scale stadium tours, multi-night festivals, and theatre productions featuring artists like Rod Stewart, Kylie, Noel Gallagher, and Little Mix.
We foster a fun and collaborative work culture, valuing teamwork, creativity, and dedication. While the role is exciting, it's also fast-paced and demanding, requiring flexibility with working hours, including some evenings and weekends during event periods.
Who you are

Competencies / Skills / Knowledge / Experience
• Excellent attention to detail
• Knowledge and experience in Customer Service.
• Experience using Zendesk.
• Experience supporting customers with accessibility requirements, with an understanding of key accessibility terminology. Familiarity with Nimbus Access Cards and other industry accessibility schemes is desirable.
• Advanced knowledge and experience with Microsoft Excel and Outlook.
• Highly motivated – ability to work deadlines and achieve targets in a time-conscious manner
• Experience in working in a busy working environment
• Experience in the events industry is helpful.
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
• Conscientiousness is key
• Driven to solve problems and to strive for constant improvement for the Customer Service team at Cuffe and Taylor
What the role includes
• Answering customer emails through Zendesk for all Cuffe & Taylor's festivals, concerts, and theatre shows.
• Handle customer accessibility queries and access requests and provide support for all festival and event accessibility applications.
• Updating FAQs and Festival Information pages.
• Updating resident information.
• Identifying key trends in customer service.
• Assisting with volunteer management.
• Work on-site at events and festivals as required, including weekends and evenings.
• Any other reasonable ad-hoc duties.

The Company
Cuffe and Taylor are part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: 6th March 2026. We reserve the right to close applications at any time,
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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-12y9m0-18-97-14-82-42 in your application.