Creative Operations Manager

Job Description

THE JOB

Live Nation is looking for a passionate and process oriented Creative Operations Manager to join the Venue Nation Creative team. It is your job to partner with the Creative Operations Director, design teams and clients to streamline creative production and workflows from intake to asset delivery, optimize creative products and tools, develop reporting strategies, and communicate between client and creative team to provide top notch customer service. Most importantly… you must have fun doing it.

As the creative operations manager you will hone in on the most efficient processes while ensuring satisfaction from the creative department and other collaborators. You will build training documentation to standardize all processes throughout the creative department including; creative briefs, intake, review, approvals, client onboarding, creative asset organization, content search, creative automations, DIY creative tools, etc. We know that agency life moves quickly. Each day can present changes to our ecosystem which means you must have a proper system set up to ensure maintenance of all the processes you create. Your ownership over these processes will be vital to ensure the most efficient workflow of the creative department.

Creative products and tools are vital to efficient production. As the Creative Operations Manager, you will work alongside our developers, production partners and automation vendor. You will use technology to support and streamline processes, use it to automate tasks, centralize communication, and organize work. You will establish proposals to introduce new technology, test, train and oversee the execution of it.

The Creative Operations Manager is always looking for ways to optimize the creative workflow. You will employ a tracking system that showcases the real time progress of the internal creative team. In tandem, you are working with individuals constantly to identify areas where creative support is needed, evaluating the blockers, and acting on the implementation of supportive resources. In addition to that, you have your finger on the pulse of outsourced production partners by tracking utilization rate, getting first hand accounts of their efficiency & quality and paying close attention to cost. You don't let roadblocks slow you down. You find creative solutions to problems and you act quickly.

WHAT THIS ROLE WILL DO
• Collaborate with Venue Nation Creative team peers made up of project managers, graphic designers, creative directors, art directors, content creators, motion designers and editors
• Gain a deep understanding of venue creative workflows and tools
• Isolate process inefficiencies and bottlenecks
• Create and optimize workflows for creative intake and project completion
• Identify key stakeholders required for the success of each project
• Organize brand assets and ensure team members have access
• Manage team resources, time, and budgets
• Establish relationships with developers, vendors, and other external partners to ensure timely delivery of goods and services.
• Keep tabs on technology and trends that can improve productivity and deliverable quality
• Choose KPIs to track and assess performance
• Support the operational strategy, and roadmap for Venue Nation creative goals
• Develop and provide training opportunities
• Maintain a regular communication schedule with stakeholders
• Assist with compiling creative production analytics and reporting data
• Discover opportunities to enhance creative capabilities and output
• Manage venue creative assets for thousands of shows annually through the use of a Digital Asset Management (DAM) platform
• Manage creative request forms (CSRs) and connection points to project management tools
• Work efficiently within project management software platforms

WHAT THIS PERSON WILL BRING
• Experience with operations and creative production
• Passion for concerts and experiences that only live music can provide
• A get it done attitude and self drive no matter what it takes
• Proven work experience in product management with a focus on creative
• A creativity mindset and problem-solving aptitude
• Understanding of creative production planning and processes; ability to estimate project scopes of work and time required to complete tasks is required.
• Ability to adapt, communicate and manage in a fast-paced working environment
• Strong project management skills and attention to detail
• Time management and multitasking abilities under tight deadlines
• Excellent communication skills, both written and verbal, with the ability to understand and effectively deliver projects for clients
• Highly organized
• Ability to work well with a team
• Analytical and problem solver
• Desire to learn, adapt, implement current and future creative trends
• Expertise with Asana, Adobe, Frame.io, Canva, Brandfolder, Box
• Experience with Dynamic Creative Optimization (DCO)
• Proficiency using creative applications, data and reporting software

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Jobcode: Reference SBJ-gwwe8k-216-73-216-117-42 in your application.