C3 Presents - IT Support Associate Manager

Job Description

The I/T Support Associate Manager (ITSAM) provides IT support for both C3 events and office IT. For C3 events, the ITSAM will work with the IT Director and event staff to project manage the event's IT needs and oversee the IT vendor's deployment. On smaller to medium sized events, the ITSAM will act as the IT lead to ensure all requirements are met and IT vendors are managed appropriately.

The ITSAM also will provide office IT assistance through helpdesk support and routine office IT projects. The ITSAM will focus on projects such as IT documentation of IT processes and inventory.

Principle Duties and Responsibilities:
• Provide personable, timely and useful IT support to C3 employees through Zendesk and other IT helpdesk tools.
• Assist IT Director with Event IT coordination and vendor management IT Project Management for smaller C3 Events.
• Assist the IT Support Manager with in-house IT support.
• Create and maintain C3 IT documentation and inventory management.
• Spearhead C3 IT projects pertaining to the growth of C3 IT.

Knowledge, skills and abilities required:
• Formal I/T training and certification; or equivalent work experience preferred.
• Familiarity with Windows, Mac OS, Office 365.
• Ability to manage and complete projects effectively and in a timely manner.
• Motivated self-starter who thrives in a deadline-driven environment and has exceptional follow through skills.
• Ability to handle pressure and challenging situations.
• Strong analytical, problem-solving and decision-making skills.
• Positive, friendly, patient approach with a sincere desire to help.
• Superior organizational and administrative skills
• Excellent communication and interpersonal skills and the ability to adjust the communication of complex technical concepts per specific audience (employees, partners, clients.)
• Flexibility in work hours and availability, especially during major projects
• Ability to travel and work weekends for C3 events.

C3 Core Competencies:
• Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people
• Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
• Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.
• Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
• Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough
• Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness

Jobcode: Reference SBJ-gpyoq9-18-117-93-231-42 in your application.