C3 Presents - Event Systems Associate Manager

Job Description

C3 Presents - Event Systems Associate Manager (UK)

C3 Presents creates music festival experiences for millions of fans across the globe, setting the new standard each year for events that are as memorable as they are spectacular, including Austin City Limits Music Festival in Texas, Lollapalooza in Chicago (and seven other countries), and Bonnaroo in Manchester, Tennessee.

THE ROLE
The Event Systems Associate Manager provides day-to-day support to end users of C3's proprietary enterprise applications, C3PO and Advancing Management Platform (AMP). The position provides critical, on-demand support to C3 Presents and all Live Nation business units that utilize these event systems. The position also serves as contributor to C3PO and AMP support resources, training documentation, and ongoing system improvements. Additionally, other tasks that occur within the department or company.
WHAT THIS ROLE WILL DO
Major responsibilities include, but are not limited to:
• Provide technical support to end users of C3PO and AMP utilizing the ZenDesk service platform and standard communication channels (email, Slack, etc.)
• Maintain and enhance the C3PO and AMP knowledge bases
• Produce new content for inclusion into the applicable event system's knowledge base
• Schedule and lead training sessions for C3PO and AMP users
• Serve as Application Administrator for C3PO and AMP
• Contribute to product development roadmaps for all event systems
• Perform additional duties and projects as assigned
• This position is primarily a remote position; however, occasional evening and/or weekend hours will be required if supporting an ongoing event. Occasional domestic and international travel may also be required.
WHAT THIS PERSON WILL BRING
• 2+ years of experience in a customer service or helpdesk environment
• Familiarity with event management systems and CRM software
• Foundational understanding of computer systems, networks, operating systems, an IT security best practices
• Ability to create clear and effective technical documentation
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
• Excellent written and verbal communications skills
• Exceptional attention to detail and strong organizational skills
• Strong critical thinking and problem-solving abilities
• Strong interpersonal skills and the ability to collaborate effectively across diverse teams
• Demonstrated integrity, professionalism, and sound judgement
• Enthusiastic, proactive, and committed to excellence with a positive attitude
• Passion for checklists, details, and live music
C3 CORE COMPETENCIES:
• Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people
• Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
• Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.
• Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
• Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough
• Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

APPLICATION DEADLINE: Friday, 1st May, 2026. We reserve the right to close applications at any time so encourage early application where possible.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-wp7k82-216-73-216-222-42 in your application.