C3 Presents - eCommerce Manager

Job Description

The Merchandise Department oversees the merchandise programs for all festivals owned in whole or part by C3 Presents. The Ecommerce Manager reports to the Senior Merchandise Manager.
Our office is in Austin, Tx but this position is open to remote candidates.

Responsibilities
• Develop and execute the ecommerce strategy, including setting goals, KPIs, and a roadmap for the ecommerce channel's growth.
• Take full ownership of the ecommerce channel, ensuring it aligns with the merchandise department's overall business objectives and each festival's brand strategy.
• Manage the day-to-day operations of multiple Shopify stores dedicated to music festivals, including product uploads, content creation, order processing, and customer service.
• Own and manage the promotional calendar for product launches, discounts, and special campaigns.
• Collaborate with the creative and planning teams to ensure all necessary inventory, product assets, and website content are in place for product launches.
• Coordinate with fulfillment partner to ensure the efficient and accurate processing of orders; monitor fulfillment partner performance and address any issues while implementing improvements and streamlining order fulfillment.
• Maintain a focus on exceptional customer service by promptly addressing inquires, resolving issues, and providing solutions that enhance the user experience.
• Work cross-functionally with internal stakeholders to create compelling campaigns that support ecommerce product launches through effective marketing strategies.
• Create and manage the ecommerce budget, including expenses and revenue projections.
• Analyze website traffic, sales data, and customer behavior to identify trends and make data-driven decisions.
• Keep up to date with industry trends and emerging ecommerce technologies and make recommendations for new tools that support usability and functionality.

Skills and abilities:
• 5 – 7 years of experience in ecommerce preferably with Shopify.
• Proficiency in digital marketing, including SEO, SEM, and email marketing.
• Ability to think conceptually and work cross-departmentally to achieve goals.
• Excellent communication and interpersonal skills.
• Familiarity with project management and team communication tools such as SharePoint, OneDrive, Slack and all Office products
• Detail oriented with strong follow through - able to organize and prioritize multiple projects.
• Ability to work non-traditional hours.

C3 Core Competencies:
• Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people
• Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
• Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.
• Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
• Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough
• Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness

Jobcode: Reference SBJ-r7o6b6-18-219-218-77-42 in your application.