C3 Presents - Concessions Manager

Job Description

C3 Presents creates music festival experiences for millions of fans across the globe, setting the new standard each year for events that are as memorable as they are spectacular, including Austin City Limits Music Festival in Texas, Lollapalooza in Chicago (and seven other countries), and Bonnaroo in Manchester, Tennessee.

THE JOB

The Concessions Manager oversees key aspects of the food and beverage programs for the C3 portfolio of festivals. Primary responsibilities include data collection and analysis, concessionaire management, and operations support. The Concessions Manager also supports the food and beverage team in implementing strategies for achieving department goals. The position requires coordination with internal departments and third-party providers to ensure the food and beverage programs are executed successfully.

WHAT THIS ROLE WILL DO

Data Analysis

Data analysis is the foundation for measuring performance and developing profit-driven strategies. The Concessions Manager is responsible for a range of data collecting, processing and reporting. This includes:
• Downloading data received from concessionaire reporting templates, point-of-sale systems and other sources, and creating a variety of reports on a timely basis
• Analyzing data in order to measure KPIs and forecast trends
• Communicating findings via informative and easy-to-understand charts and insightful commentary.

Concessionnaire Management

The Concessions Manager interacts with the third-party concessionaires in meaningful ways, including:
• Assisting with menu development
• Coordinating with the legal department to create and execute service agreements
• Reviewing settlement reports and reconciling them against POS reports
• Managing internal billbacks
• Facilitating communication between concessionaire and internal departments on non-revenue food and beverage needs
Operations

The Concessions Manager plays an active role in supporting the on-site activities of the food and beverage concessionaires, namely:
• Assist concessionaires in advancing operational needs via C3's advancement tools
• Participating in festival production meetings leading up to the event and providing concessionaires with essential planning documents
• Facilitate communication between concessionaires and festival operations teams to ensure required metrics are met for optimal food and beverage outcomes
• Review signage proofs and provide timely and critical feedback on accuracy, legibility and design
• Review POS menus, making sure they are properly set up for accurate reporting
• Attend festivals as needed to monitor concessions
Other

C3 is dedicated to innovation and exceeding customer expectations. The Concessions Manager is expected to assist in developing new ideas for food and beverage programs based on changing customer trends, emerging technologies and delivering profitability.

Additionally, the Concessions Manager will provide general support to the food and beverage team as needed.

WHAT THIS PERSON WILL BRING
• Previous experience in food and beverage concessions
• Strong analytical skills with a solid mathematical foundation
• Proficiency in Excel and PowerPoint
• Familiarity with point-of-sale systems and payment processing
• Desire to be creative and think outside the box to maximize revenue
• Must be highly organized, deadline-driven and able to multi-task
• Ability to distill complex information into digestible formats
• Professional-level written and verbal communication skills
• Flexibility in work hours and availability, especially during major projects and events; some holidays, weekends, and early morning/evening hours will apply
• Ability and desire to travel as needed

Bonus Skills:
• Proficiency in POS systems, preferably atVenu, Best Ring and Billfold.
• Knowledge of ABC and other applicable government department rules and regulations regarding alcoholic beverage sales

C3 CORE COMPETENCIES:
• Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people
• Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
• Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.
• Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
• Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough
• Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonabl

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Jobcode: Reference SBJ-d5xmp1-18-117-151-179-42 in your application.