Business Technical Analyst

Job Description

This role is offered as an initial 6-month fixed term contractor. The Business Analyst will support the successful delivery of two strategic IT transformation projects:
• Tanium Removal Programme: Transitioning global endpoint management away from Tanium, implementing alternative solutions, and ensuring operational readiness across regions.
• Persona Automated Identity Verification: Deploying automated identity verification for onboarding and IT support, integrating Persona with Okta and Zendesk, and improving security and user experience.
jOB DESCRIPTION – Business/technical analyst
Location: London, UK
Division: Live Nation Entertainment Corp IT
Line Manager: VP Global IT Operations, Global IT Operations
Contract Terms: FTE, 40 hours per week
THE TEAM
Live Nation Entertainment is the world's largest live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With 550 million fans and operations in over 40 countries, somewhere in the world every 18 minutes a Live Nation Entertainment event takes place. We manage some of the world's biggest artists, produce some iconic music festivals, oversee world leading venues and, through Ticketmaster, operate one of the largest ecommerce sites. For additional information, visit www.livenationentertainment.com.
At Live Nation Entertainment, we're transforming the way technology enables our global business, and we're looking for a Business/Technical Analyst to help drive that change. In this role, you'll work at the intersection of business needs and technical solutions-supporting critical programmes that modernise our IT operations, strengthen our security posture, and enhance the employee experience worldwide.
THE JOB
We have an exciting opportunity for a Business/Technical Analyst to shape and deliver two of our most critical global IT transformation programmes: the Tanium Removal Programme and Persona Automated Identity Verification. In this role, you'll be at the heart of our technology change agenda-helping us modernize endpoint management and revolutionize how we verify identity for employees worldwide. As a trusted partner across IT and the business, you'll bring clarity, structure, and insight to these complex transformation initiatives.
You will play a key part in shaping how our systems, tools, and processes evolve by translating business objectives into clear technical requirements, analysing system behaviour and data flows, and working closely with engineering, architecture, cybersecurity, and operational teams to ensure solutions are well‑designed, compliant, and ready for global adoption.
This is a hands-on, high-impact role where you'll partner with IT, security, HR, and business teams across regions. You'll be the connector-translating business needs into actionable plans, supporting technical delivery, and ensuring our solutions are robust, compliant, and user-friendly.
What You'll Be Doing
• Defining What Success Looks Like: You'll lead workshops and conversations to uncover business needs and translate them into detailed functional and technical requirements, including data mappings, system behaviour, API interactions, and workflow logic
• You'll document requirements that are clear, actionable, and aligned to our strategic goals.
• Orchestrating Global Change: You'll work closely with engineering and architecture teams to assess system impacts, review solution designs, and support region‑specific deployment considerations in a multi-national environment.
• You'll help plan and support the global rollout of new tools, and ensure everyone is ready for the transition.
• Supporting Decommissioning and Validation: You'll support technical validation activities-including uninstall method testing, endpoint behaviour analysis, compatibility checks, and confirming solution performance across environments
• Managing Risks and Dependencies: You'll assess technical dependencies between platforms (Intune, Azure Arc, Autopatch, Patch My PC, Okta, Zendesk, Persona) and ensure risks related to integrations, data flows, and automation logic are identified and addressed
• You'll identify risks early and work with the team to resolve them before they become blockers.
• Championing Compliance and Change: You'll ensure technical solutions comply with privacy and security requirements-considering data flows, retention rules, auditability, and platform configuration implications
• You'll support change management, helping to create training and communications that drive user adoption and smooth transitions.
• Testing and Continuous Improvement: You'll design test scripts that validate integrations, API calls, system configurations, error handling, and exception paths-not just business outcomes
• You'll track progress, measure outcomes, and help the team continuously improve.
What You'll Bring
• Experience delivering business analysis for large-scale IT transformation projects, ideally in endpoint management, identity, or ITSM.
• A knack for translating complex business needs into clear technical requirements.
• Confidence engaging with stakeholders at all levels, from engineers to executive sponsors.
• A collaborative, people-first approach-able to build trust, foster alignment, and drive results across global teams.
• Strong understanding of compliance, privacy, and regulatory frameworks (GDPR, SOC2, etc.).
• Familiarity with tools like Intune, Patch My PC, Okta, Zendesk, and Persona is a plus.
Why This Role?
You'll be at the center of two programmes that will shape the future of IT operations and security for our global business. You'll have the chance to make a tangible impact-improving security, efficiency, and user experience for thousands of employees. If you thrive in complex, fast-paced environments and love connecting people, process, and technology, we'd love to hear from you.
At Ticketmaster and Live Nation, we know that success depends on collaboration. You'll work closely with business, compliance, and technical leaders to embed a proactive risk mindset across the organisation, ensuring secure and resilient delivery of technology change.
WHAT YOU WILL BE DOING
Requirements Gathering & Analysis
• Lead requirements workshops with stakeholders (IT, HR, Legal, Change, Cybersecurity, regional teams).
• Document and validate business, functional, and technical requirements for both projects.
• Map current and future state processes, identifying gaps and improvement opportunities.
• Ensure requirements align with compliance, privacy, and regulatory standards (GDPR, SOC2, regional laws).
2. Stakeholder Engagement
• Facilitate communication between project teams, executive sponsors, and impacted business units.
• Coordinate with architects, engineers, project managers, and change managers to ensure requirements are understood and delivered.
• Engage with regional teams to capture local nuances (e.g., work councils, regulatory constraints).
3. Solution Design Support
• Translate business requirements into clear specifications for technical teams.
• Support solution architects in designing workflows, integrations, and automation (e.g., Intune, Patch My PC, Persona-Okta-Zendesk).
• Validate that proposed solutions meet business objectives and compliance needs.
4. Change Management & Training
• Collaborate with Change Adoption Managers to develop training materials and comms for new technologies and processes.
• Support user experience discovery,

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Jobcode: Reference SBJ-232m87-216-73-216-170-42 in your application.