Business Systems Analyst, Halo Rome

Job Description

Company: Live Nation
Department: Business Intelligence
Location: Farringdon, London
Reports to: Senior Business Systems Analyst
Working Hours: Full time
Job Type: Permanent
Role Description
You will be part of Live Nation UK&I's Business Intelligence team. The BI team's mission is to drive growth by maximising efficiency, providing insights and influencing critical decisions throughout the Live Nation UK&I concerts and festival business. Our business is fast paced with ever changing demands and generates a vast amount of data relating to some of the biggest tours and festivals in the UK. Our objective is to streamline processes that generate good data, transform that data and share valuable insight with people who need it, when they need it.
This role would suit someone who has extensive experience of using Salesforce systems, is great at building relationships and is very organised. It could also suit someone from live entertainment e.g. ticketing, promotions or tour accounting. Business Analyst experience is welcome but not essential.
The BI team manage two core Salesforce systems - Halo and Rome – and this role will support the management and development of those systems. You will work closely with users across business as well as IT teams, so the right person will thrive in a dynamic environment, building relationships with both technical and non-technical colleagues, and be comfortable with ambiguity and changing priorities.
What it's like to work in the Team
We are a small team with big impact at the heart of the business and our scope is ever-expanding. We have a lot of autonomy and are relied upon to find solutions to complex data problems; the business looks to us for critical insight to support strategic decisions. We are a team of creative problem solvers and work closely to find solutions and work out next steps. Our workload blends the proactive and the reactive - laying a solid process, data and insights foundation, whilst also responding to the dynamic needs of the music industry.
What we can offer you
Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are

Competencies / Skills / Knowledge / Experience
• Exceptional attention to detail
• Excellent numeracy skills
• Experience identifying and implementing improvements to processes
• Clear and concise written communication skills
• A great communicator who can naturally build rapport with a wide variety of technical and non-technical colleagues
• Previous experience of working as a Business Analyst or a solid understanding of the live music industry preferred
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
• Process driven, well organised and deadline-focused
• Naturally efficient with a desire to improve existing ways of working
• Thrives in a fast-paced environment and working with a variety of teams
• A great problem solver
• Comfortable with ambiguity and able to adapt to changing business needs
• A team player
• A keen desire to learn
• Reliable, calm under pressure and confident prioritising multiple workstreams
• Can-do attitude, willing to get involved with any BI tasks required to build your understanding of our business
What the role includes
• Supporting Sr. Business Systems Analyst with management and development of Salesforce systems (Halo and Rome). Including (not limited to):
• Understanding user tasks and processes that drive them
• Understanding analytical teams' data requirements and wider business needs
• Gathering requirements and writing user stories
• Working with Salesforce Business Analyst to design solutions
• Managing and prioritising development backlogs
• User Acceptance Testing
• End user training for new functionality
• End user communications (planned outages, new functionality etc)
• Onboarding new stakeholders
• Make sure users are generating 'good' data in the way they use our systems – ensuring they follow correct processes and carrying out training where necessary
• Creating training documentation
• Build and maintain excellent relationships with both Halo and Rome users. Understand their processes and system requirements, ensuring they can carry out their day-to-day workload in the most efficient way possible.
• Build and maintain excellent relationships with IT, particularly the Salesforce team.
• Ensure analytical teams (Business Intelligence, Finance) are receiving complete and accurate data and can carry out their analytical functions effectively.
• Maximise usage of Halo and Rome, ensuring we are taking advantage of all the benefits Salesforce can offer and ensuring the two systems work seamlessly together.

The Company

APPLICATION DEADLINE: Monday 26th May 2025. We reserve the right to close applications at anytime so encourage early application where possible.

Jobcode: Reference SBJ-6kqyzj-216-73-216-26-42 in your application.