Ancillary Manager - Mystic Lake Amphitheater

Job Description

THE JOB
Live Nation Concerts - Mystic Lake Amphitheater is seeking a Venue Ancillary Manager to oversee day-of-show ancillary sales and maximize revenue opportunities. This role collaborates with venue leadership to optimize upsell execution, analyze performance, and drive strategic improvements.
This role is a Part-Time Seasonal position.
WHAT THIS ROLE WILL DO
Venue Nation is looking for an Ancillary Manager at Mystic Lake Amphitheater. The Ancillary Manager will be responsible for leading the team that generates all upsell revenue streams during the day of show.

Responsibilities:
• Interviews, selects, trains, and supervises department staff to ensure maximum guest satisfaction. Organizes and conducts meetings and communicates pertinent information to the staff.
• Communicate with the venue's core team about staffing, upsell availability and overall execution of upsell programs during the show.
• Communicate with the box office manager during the day of show to trouble shoot any opportunities that arise with guests, upsell availability or equipment.
• Provide suggestions to venue leadership based on feedback from team and guests during the day of show. Suggestions may include topic such as pricing strategies, best practices and team execution for both presales and day of show.
• Provide feedback around finding new, creative revenue streams for the venue based on day of show experiences and trends.
• Secure and reconcile day of show ancillary sales.
• Compile various reports to provide upsell information to venue leadership.
• Participate in meetings regarding day of show & ancillary operations.
• Other tasks assigned by management.
WHAT THIS PERSON WILL BRING
REQUIRED
• 1–3 years of experience in sales, customer service, hospitality, or revenue management
• Proven leadership experience in a fast-paced, high-volume environment
• Strong understanding of upselling techniques, revenue generation strategies, and guest service best practices
• Experience in accurate cash handling, reconciliation, and sales reporting.
• A positive outlook, strong communication skills including public speaking or meeting facilitation skills and the ability to engage others.
• Accurate management of inventory and communication of ordering of necessary items.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.
WHAT THIS PERSON WILL BRING
PREFERRED
• Experience in live entertainment or concert venue operations
• Familiarity with ticketing and POS systems
• Strong analytical skills with the ability to interpret sales data and identify trends
• Budget management or revenue forecasting experience
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

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The expected compensation for this position is:
$20.00 USD - $25.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-23nv0m-216-73-216-17-42 in your application.