Full Time Job

IT Support Specialist


Kansas City, MO 10-30-2020
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  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description

KMBC-TV/KCWE-TV, the Hearst owned ABC/CW affiliates in Kansas City, has an opening for an entry to mid-level IT Support Specialist who will provide support for end users and associated systems. This is a hands-on position in a mid-sized news-oriented broadcast television environment.

Job Responsibilities:
• Windows 10 installation, configuration, and support
• Provide technical guidance and support to end users
• Office 365 installation/support
• OS & application updates/installation
• Browser configuration and support (IE, FireFox, Chrome)
• Systems deployment
• Windows Server OS experience
• Basic LAN/WAN connectivity experience
• Familiarity with Service Now
• Active Directory experience in a domain environment

Experience Requirements:
• Desktop OS proficiency & understanding
• Systems connectivity & functionality
• Mobile device management, knowledge, and support
• AntiVirus/Malware applications
• Advanced troubleshooting / analytical skills
• Excellent problem-solving abilities and skill in prioritizing issues
• Security awareness & preventative efforts

Qualifications Requirements:
• Minimum 2-3 years' experience in IT
• Good analytical & technical problem-solving skills
• Must be able to work under pressure in a fast-paced environment with constant deadlines
• Good interpersonal and communication skills, positive attitude, team player
• Ability to maintain corporate standards, policies, and procedures
• May be required to be ''on-call'' outside of normal working hours

• College or Technical School degree preferred
• MTA – Fundamentals of IT, MTA – IT Infrastructure preferred

Company Profile

Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving 26 media markets across 39 states reaching over 21 million U.S. television households.