IT Support Specialist

Job Description

KCCI-TV is looking for an IT Support Specialist. This is an entry to mid-level position providing support for end users and associated systems. This a hands-on position in a mid-sized news-oriented broadcast television environment.

Job Responsibilities:
• Windows 10 & 11 installation, configuration, and support
• Provide technical guidance and support to end users.
• Standard Office 365 software installation/configuration/support
• OS & application updates/installation
• Browser configuration and support (Edge, Chrome)
• Systems deployment – Imaging, Package Deployments
• Security Applications – Crowd Strike. Okta MFA
• Windows Server OS experience
• Remote connectivity
• Basic LAN/WAN connectivity experience
• Mobile Device Support – InTune / Company Portal
• Familiarity with Service Now & ITIL best practices
• Active Directory experience in a domain environment

Experience Requirements:
• Desktop OS proficiency & understanding
• Systems connectivity & functionality
• Mobile device management, knowledge, and support
• AntiVirus/Malware applications
• Advanced troubleshooting / analytical skills
• Excellent problem-solving abilities and skill in prioritizing issues
• Security awareness & preventative efforts

Qualifications Requirements:
• Minimum 2-3 years' experience in IT
• Good analytical & technical problem-solving skills
• Must be able to work under pressure in a fast-paced environment with constant deadlines
• Good interpersonal and communication skills, positive attitude, team player
• Ability to maintain corporate standards, policies, and procedures
• May be required to be ''on-call'' outside of normal working hours

Education:
• College or Technical School degree preferred
• MTA – Fundamentals of IT, MTA – IT Infrastructure preferred

Jobcode: Reference SBJ-r06xyj-18-117-186-92-42 in your application.